Rick Crane Email & Phone Number

Helsinki, Uusimaa, Finland

Creating the strategy for how Supercell works with Creators across all games and turn that vision into a reality.

Helsinki Area, Finland

Changing the game to what community management can be

Barcelona Area, Spain

SP CS Moto:To make the game better and provide the best customer service experience for our users.To provide great and engaging content for our users and make them part the community.- Created company procedures for Customer Service Department - Leads a Support Team to industry leading Customer Support KPIs- Supports the team through coaching, direction and training- Handles and resolves customer escalations- Responsible for crisis management, messaging and response- Provide gaming teams with analytical data regarding issues- Setup of Zendesk & helpshift applications- Hiring and Training of in-house & outsourced companies- Engaging with the community for the live games- Increase productivity and quality of the team- Advanced knowledge of Social Media and Community Management tools- Manage our game influencers to gather player feedback- Create FAQ's and Macros to respond to users- Track performances & KPIs on social media channels- Coordinate with Game teams to announce new game features on social media - Research and development of new creative idea for Social Media Channels - Locate, research, categories and prioritize bugs- Handling refunds- Video Editor for tutorial videos - Voice Over work- Live streaming Facebook and Youtube- JIRA Application Trained- Final Cut, Youtube Trainer- Strategic Marketing Creator- Programmer (beginner level) C#, Swift, HTML, CSS- Basic SQL trained- 2018 VIP Program Project Lead -> From initial MVP to fully launched project (WIP)

World

- Created Videos for Youtube gathering over 2million Views.- Marketing Strategies - Data Analyst- Final Cut & iMovie at intermediate level- After Effects- Gathered large Fanbase and Community- Full time job for 2 Years

Barcelona Area, Spain

- Helping Customers find the right device for themselves or businesses - Hitting targets- Organising Workflow- Customer Satisfaction

Uk

- Created own music album (self published)- Creative writing- Guitar Player- Sold over 2000 copies- Marketing Campaign- Live performances (5000 person crowds)- Support act for "The Saturdays"