Ricky Walker Email & Phone Number

Senoia, GA, US

West Point, Georgia, United States

• Responsible for providing on-site, and remote technical support for Highline and Dragonfly employees.
• Responsible for Microsoft 365 administration for Highline and Dragonfly employees.
• Responsible for establishing and maintaining physical network connectivity in the West Point office.
• Responsible for migrating Dragonfly employees from the ITC network to the Highline network.
• Responsible for new user equipment setup and onboarding.

West Point, Georgia, United States

• Responsible for providing on-site, and remote technical support for Point Broadband employees.
• Responsible for upgrading legacy Windows 7 machines to Windows 10.
• Responsible for maintaining network access for end-users using Active Directory.
• Responsible for purchasing computing equipment including laptops, desktops, monitors and other peripheral devices.
• Responsible for Microsoft Office 365 administration.
• Assisted with installing and configuring Juniper SRX300 firewall and EX2300/2200 switches.

• Provided technical support via telephone to broad-band internet, telephone and television customers.
• Responsible for IT help desk functions such as imaging computers, installing hardware and software, and assisting end users.
• Responsible for providing remote technical support to fixed-wireless internet customers in various markets.
• Responsible for initial signal strength testing of Telrad (CPE7000 and Compact 1000) LTE fixed wireless equipment.
• Responsible for sUAS projects as assigned using the DJI Inspire 1 Pro.
• Coordinated the migration of the company email function from Microsoft Exchange to G-Suite by Google.

West Point, GA

• Performed aerial infrastructure analytics and inspections using small unmanned systems, primarily the Aeryone SkyRanger and the DJI Inspire 1 Pro.
• Provided still images and 4K video of cell towers and their components.
• Assisted in the development and construction of a strobe light system designed to be carried by the DJI S1000 and Matrice 600 for line-of-sight testing between cell towers (patent US D861,968 S).
• Planned and analyzed flight missions.
• Conducted preflight planning, including mission briefings, weather forecasts, flight plans, and airspace specifications.
• Delivered full motion video, still images, and payload data.

West Point, GA

• Provided on-site, and remote technical support for Wide Open West employees.
• Responded to users regarding a variety of hardware and software issues.
• Reset user network accounts using Active Directory.
• Installed anti-virus software across the enterprise.
• Assigned appropriate device drivers for users as required.
• Installed a variety of hardware devices and software packages.

West Point, GA

• Provided on-site, and remote technical support for Wide Open West employees.
• Responded to users regarding a variety of hardware and software issues.
• Reset user network accounts using Active Directory.
• Installed anti-virus software across the enterprise.
• Assigned appropriate device drivers for users as required.
• Installed a variety of hardware devices and software packages.

• Responsible for documenting CSR performance including attendance, phone etiquette, and adherence to call center policies.
• Responsible for monitoring the call center for situations requiring supervisor intervention.
• Responsible for assigning technical tickets to support staff for resolution.
• Responsible for scoring customer service calls using the KOAT call scoring method.
• Responsible for resetting customer CATV converters via UNIX-based DNCS console.

Newnan, GA

• Provided technical support via telephone to broad-band cable internet and cable television users.
• Assisted customers with email account configuration, and troubleshooting.
• Provided pc support to restore customer internet connectivity.
• Provisioned and maintained customer cable modems using Alopa MetaServ and BBX4 software.
• Documented customer account activity using Great Plains, Tech Jockey, and GLDS tracking software.
• Dispatched field technicians for customer issues requiring additional support.

Atlanta, GA

• Assisted network users by monitoring, and analyzing, EDI data transmissions.
• Executed and monitored data backups on a variety of platforms.
• Actively responded to system and user requests according to written policies and procedures.