Ricky Mehta Email & Phone Number

- Responsible for driving vision and strategy of Radware's market-leading(Gartner MQ Leader) DDoS and Application security offerings within Radware's partner ecosystem(MSSP, CSP, Service Providers & VAR); accelerating new partner acquisition, expanding SAM and address new TAM via partners as a route to market.- Operationalized growth and retention strategy for end-to-end customer and partner lifecycle program, including acquisition, training and enablement, onboarding, implementation, adoption through to support, retention and expansion to drive value realization for partners and customers- Developed Radware-Azure partnership by aligning executive-level initiatives and fostering inter-company relationships. Led design and implementation of efficient co-selling processes, which significantly improved partner delivery mechanisms. I also developed a deal review framework that accelerated high-priority deal closures. In collaboration with marketing and sales, I refined product messaging and created impactful enablement materials for stakeholders.

El Dorado Hills, Ca

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Sacramento, California Area

• As part of the Strategic Client Services team, I was the primary point of contact for some of Verizon's most strategic customers with a total ARR value of $56M; solving business problems and challenges via Verizon’s extensive portfolio of IT services and solutions including Cloud, Managed Hosting, Colocation and Security services• Within this account base - I managed end to end client service delivery lifecycle across cross-functionality with clients: Users to C-Suite, pre-sales solution architecture, implementation, transition to support, weekly strategic business and technical reviews, platform training, escalation management and delivering monthly/quarterly QBRs• Customer advocate responsible for implementing & executing technical and business action plans based on analytics for all product and service issues within established SLA’s; with both internal and external cross functional teams at various executive levels for assigned strategic accounts w/$50M yearly revenue• Partner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals

Sacramento, California Area

SARTA is tech-focused 501(c)(3) nonprofit corporation established in 2001 to support entrepreneurial programs, companies and technology investment. SARTA’s vision is to develop the Sacramento region into a nationally recognized center of technology and technological innovation- Strategically enhanced a tech incubator program with regional angel investment groups collaborating with Sacramento area startups- Leadership Series Program Director: Monthly workshops, panel discussions and seminars for founders and C-level executives of startup tech companies. Topics include customer discovery, crowdfunding, marketing and sales, business formation, intellectual property protection, and more.

Greater San Diego Area

• Responsible for managing Tachyon’s technical operations team consisting of Sales Engineering and Network Engineering groups; overseeing a global IP and RF network infrastructure, executing new product support strategies & training and implementing ITIL for information assurance compliance• Oversee and provide mission critical support services, working in conjunction with Customer Support and Engineering teams to facilitate escalation and issue resolution • Point-of-contact for all key accounts to help ensure, successful product deployment, pre & post sales support; and ensure all customer feedback, product requirements and product issues are facilitated back to Product Management and Engineering teams for review and resolution• Customer advocate responsible for executing & implementing technical action plans for all product and network issues within established SLA’s with both internal and external cross functional teams• Developed and executed acceptance test plans on site; helping to secure multiple product and network service revenue worth +$10 Million with US Military contractors such as Boeing, Northrup Grumman, Rockwell Collins and Sierra Nevada• Responsible for generating technical documentation including: Product Manuals, PRDs, Acceptance Test Plans, SQA Program Plan & Manuals, Data Sheets, Sales Collateral, Product Training (Customer & Internal) and Performing On-Site Product Demonstrations & Acceptance Test Plans

Sacramento, California Area

• Hired to implement and manage Computer Support Technician Diploma Program – where I developed curriculum, course objectives, outlines, and syllabi• Provided leadership, instruction and supervision of 500+ Students, 35 Faculty Members, 3 Program Directors and 4 Academic Programs• Nationally recognized for increasing Kaplan’s retention and graduation rates by over 25%• Lead Instructor for COMPTIA A+, Network+, Security+, Server+, and Linux+ Courses• Responsible for formulating and implementing policies and procedures for all academic programs in compliance with Kaplan College administrative protocol and regulatory/accrediting requirements, which resulted in the campus being awarded the maximum 8 year long ACICS campus/program accreditation

San Diego, Ca

• Responsible for creating the technical support organization where I developed and executed a global strategy for a 24x7x365 pre and post sales product support achieving 95% customer satisfaction, along with a PLM input facility to gather market feedback and feature requirements for over 400 Fortune 1000 customers and channel partners globally; while managing a multi-tier team of 10 Product and Sales Engineers• Customer advocate responsible for implementing & executing technical action plans for all escalated and critical product support issues within established SLA’s with both internal and external cross functional teams• Point-of-contact for all key accounts in order to ensure successful product deployment and pre & post sales support; while facilitating all customer feedback, product requirements and product issues back to Product Management, Engineering and QA teams for review and resolution• Created and delivered customer & channel partner training program, TAC training program, and company-wide technical product knowledge training events• Implemented multi-tier/multi-year product & software support SLA increasing revenue by over $1 Million year over year• Integral in defining the product lifecycle management process for IP3’s network access control product & related multiple software release cycles including but not limited to product feature & functionality vision, concept, prototype, market, and support • Responsible for creating all technical product documentation including: Product Manuals, Release Notes, White Papers, Training Documents, Scope of Work, Acceptance Test Plans, Knowledge Base Articles, Product Marketing, Sales Collateral and Competitive Analysis

• Troubleshoot networking issues with end-users in Microsoft Windows environments.• Create/Implement Support Procedures and integration solutions for clients.• Document and Design white papers which end-users follow.• Manage a series of servers and Application suites such as: Microsoft NT, Microsoft Windows 2000 Server, Windows IIS, and MS Exchange.• Configuration of Firewalls, Switches, Routers, IP3 NetAccess and workstation computers and servers.

• Board level debugging on component and/or circuit level for complex boards and multi-systems.• Ability to read and write complex board schematics, hardware specifications, and component specific documentation.• Performed root cause analysis and determined corrective action.

Bachelor Of Science, Computer Science

Bachelor Of Science, Pre-Med