Ricky Naylor Email & Phone Number

Melbourne, Vic, Au

Sandringham, Victoria, Australia

Victoria, Australia

Vancouver, Canada Area

• Manage backup software for clients and troubleshoot issues with backup process.• Troubleshoot Windows XP, 7, 8 and 10.• Troubleshoot software including the Office Suite, QuickBooks, Accuro, RetailVantage, ACT!, Sage and other business specific applications.• Manage Server 2012, 2008/R2 and SBS.• Manage and troubleshoot server roles such as Active Directory, Group Policy, Hyper-V, File and Storage Services and Remote Desktop Services.• Troubleshoot IT hardware including hard drives, memory, power supplies, motherboards and drive bays of desktops and laptops.• Prioritize and monitor issues and deliver support through email, phone and in person via the Connectwise ticketing system• Assist and lead IT projects such as File Server Resource Manager rollout and Fusemail Spam Filter rollout.• Troubleshoot Exchange Server mail issues and manage users.• Troubleshoot peripherals on desktops and laptops such as mice, keyboards, receipt printers, scanners, monitors, webcams and printers.• Provide mentoring to new staff.• Troubleshoot network connectivity problems and liaise with Internet Service Providers where necessary.• Provide On-call emergency support for managed clients.• Proactively investigate and provide recommendations for upgrades to existing IT infrastructure.

Albert Park

•Oversee managed services Company to ensure contractual obligations were met.•Assist with IT Projects.•Customer service for staff, patrons and clients at the four venues.•Maintain venues infrastructure and make recommendations on future hardware purchases.•Create and edit Group Policies for different OU’s.•Imaging Windows 7 and 8 desktops and laptops through PXE utilizing SCCM for device collections.•Troubleshooting Office Suite such as licensing issues and connectivity issues.•Using Office 365 Exchange online admin portal to modify and troubleshoot account and email issues.•Troubleshoot Skype for Business issues such as no connectivity, wrong information or calls dropping/not being received/wrong IVR location through Exchange online and Lync admin tools.•Troubleshoot peripherals on windows 7 machines not working such as mice, keyboards, receipt printers, ID scanners, EFTPOS machines, monitors and webcams.•Troubleshoot connectivity issues, menu bars or toolbars missing, sleep settings issues, Links POS issues, EFTPOS software settings’ issues, touch screen issues, icons/files missing, network share unavailability.•Replacing hard drives, memory, PSU’s, motherboards and drive bays of Desktops and laptops.•Replacing components, such as battery and speakers, of DECT phones. •Replacing fingerprint scanners on TimeTeq Kiosk’s•Support delivered in person, on the phone and remotely via Configuration Manager and TeamViewer.•Used ConnectWise for ticketing system to prioritize and monitor issues and deliver support through email.•Work on up to 10 tickets a day while also working with the remote team on tickets that needed the onsite technician and working on our own IT projects.

South Gippsland

Mowing, Edging, GardeningQuotingLandscaping

Cheltenham

Greeting clients and patrons and answering questionsPatrollingCompleting paperworkAnswering phone calls and directing clients and other officers in general information, events and safety informationCompleting various paperwork such as visitor forms, hazard and accident forms, recording notes on eventsProviding customer service to patrons and clientsCompleting paperwork correctlyMonitoring CCTV and responding to events and incidents

Wonthaggi, Victoria

Greeting clients and patrons and answering questionsPatrollingCompleting paperworkAnswering phone calls and directing clients and other officers in general information, events and safety informationCompleting various paperwork such as visitor forms, hazard and accident forms, recording notes on eventsProviding customer service to patrons and clientsCompleting paperwork correctlyMonitoring CCTV and responding to events and incidents

Cheltenham

Greeting clients and patrons and answering questionsPatrollingCompleting paperworkAnswering phone calls and directing clients and other officers in general information, events and safety information

South Gippsland

Mowing, whipper snipping, gardeningQuotingLandscaping

Diploma, Networking

Vce

Activities and Societies: South Gippsland Soccer

Education record

Activities and Societies: South Gippsland Soccer