Ricky Reyes Email & Phone Number

Oklahoma City Metropolitan Area

Oklahoma, United States

Oklahoma City, Oklahoma

Norman, Oklahoma

A Federal contractor with AceInfo Solutions Inc for the National Oceanic & Atmospheric Administration/National Weather Service/WDTD in Norman Oklahoma. Requires knowledge in fields defined as information technology, computer programming, computer security, computer systems analysis, database management, information systems, Internet applications and development, software development, and related fields. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. Receive assets and ensure they meet the specifications of systems ordered.• Working on the desktop migration from Windows 7 to Windows 10 enterprise-wide to ensure end user efficiency. • Manage and maintain Windows 7 and Windows 10 updates and patches • Perform the movement of assets within and/or between offices, and ensure inventory records kept up-to-date.• Diagnose hardware problems for PC, laptops, and peripherals• Facilitate the replacement of faulty equipment (perform RMA’s)• Stage equipment for build/image activity performed by ITS administrators and elevate technical issues outside of the scope of the lease agreement to relevant organizations.• Evaluate and prepare assets for disposition, and assist property custodian on organization of surplus equipment.• Evaluate inventory on hand to determine if parts are available for upgrade and/or repair• Submit orders for parts from inventory needed for upgrades, or submit a request for parts that are not currently in stock.• Maintain a compilation of records and reports concerning production, machine malfunctions and maintenance issues using the enterprise ticketing system.• Ability to be self-motivated and to deliver quality support with limited direction and guidance• Managed and completed any assignments and/or tasks as directed by the System Administrator.

Oklahoma City, Ok

Handled enterprise-wide application packaging and delivery; used tools including Microsoft Application Virtualization, Flexera AdminStudio 2012, and Microsoft System Center Configuration Manager 2012R2. Converted most applications to App-V as main application delivery method, followed by XenApp; if applications are incompatible with App-V, used SCCM to deploy locally installed applications to the desktop and published applications in XenApp. Served as tier three support of escalation for priority incidents from service center and desktop support; team functioned as main point of contact for all other IT departments as well as business clients. •Configured and implemented Flexera AdminStudio 2012 to simplify software installations for end users. •Configured and implemented Microsoft Application Virtualization 5.0 environment enterprise-wide for virtual application delivery. •Managed and maintained XenDesktop so end users can access their desktops remotely with ease and familiarity. •Seamlessly conducted side-by-side implementation of Microsoft Application Virtualization 4.6 environment and Application Virtualization 5.0 environment enterprise-wide. •Successfully upgraded from Microsoft Office 2010 to Microsoft Office 2013 enterprise-wide.

Oklahoma City, Oklahoma

Handled enterprise-wide application packaging and delivery; used tools including Symantec Altiris Deployment Solution. Application packaging and/or application repackaging using Symantec Wise Package Studio 8.0. Served as tier-three support of escalation for priority incidents from service center and desktop support; team functioned as main point of contact for all other IT departments and business clients. •Configured and implemented Symantec Wise Package Studio 8.0 to simplify software installations for end users.•Successfully upgraded from Microsoft Office 2003 to Microsoft Office 2010 enterprise-wide.•Used Symantec Altiris Deployment Solution to deploy applications to the desktop for increased software installation efficiency.

Oklahoma City, Oklahoma

Primary escalation point for application and/or desktop computer-related issues for Desktop Support in the Oklahoma City Corporate Offices. Responsible for a team of four desktop support technicians. Maintained and repaired hardware issues with desktop and laptops. Managed team assignments, service ticket queues, and/or tasks delegated by the Desktop Support supervisor.•Led and assigned daily and weekly work tasks during the desktop migration from Windows XP to Windows 7 enterprise-wide.•Tracked, upgraded, and provided reporting status to management for desktop computers that were out of warranty and/or replaced.•Replaced hardware for end users and installed software. •Primary escalation point for priority-one incidents on the desktop.•Managed and completed all assignments and/or tasks with attention to detail, accuracy, and timeliness.

Oklahoma City, Oklahoma Area

Supported applications and/or desktop computer-related issues for Desktop Support in over ten field offices in the US and Canada. Worked with a team of five desktop support technicians and one Lead Field Support Technician. Maintained and repaired hardware issues with desktop and laptops for the field offices. •Worked on the desktop migration from Windows 2000 to Windows XP enterprise-wide to ensure end user efficiency. •Responsible for tracking, upgrading, and reporting status to the Lead Desktop Support Technician about desktop computers that were out of warranty and/or were replaced. •Managed and completed any assignments and/or tasks as directed by the Lead Desktop Support Technician.

Various Field Locations

Supported applications and/or desktop computer-related issues for Desktop Support in the Oklahoma City Corporate Offices. Worked with a team of three desktop support technicians and one Lead Desktop Support Technician. Maintained and repaired hardware issues with desktop and laptops. •Worked on the desktop migration from Windows 2000 to Windows XP enterprise-wide to ensure end user efficiency.•Tracked, upgraded, and provided reporting status to Lead Desktop Support for desktop computers that were out of warranty and/or replaced.•Participated in the company-wide migration from Windows 98 to Windows NT. •Involved with the desktop client side migration from Novell/GroupWise email to Microsoft Exchange email.•Managed and completed any assignments and/or tasks as directed by the Lead Desktop Support Technician.

Oklahoma City, Oklahoma

Supported applications and/or desktop computer-related issues for Desktop Support in the Oklahoma City Corporate Offices. Worked with a team of three desktop support technicians and one Lead Desktop Support Technician. Maintained and repaired hardware issues with desktop and laptops. •Worked on the desktop migration from Windows 2000 to Windows XP enterprise-wide to ensure end user efficiency.•Tracked, upgraded, and provided reporting status to Lead Desktop Support for desktop computers that were out of warranty and/or replaced.•Participated in the company-wide migration from Windows 98 to Windows NT. •Involved with the desktop client side migration from Novell/GroupWise email to Microsoft Exchange email.• Managed and completed any assignments and/or tasks as directed by the Lead Desktop Support Technician.

South Korea, Georgia, Kuwait, Egypt, Oklahoma

Earned four achievement medals, superior unit award, two good conduct medals, national defense service medal, service ribbon, and overseas service ribbon. Worked on fire direction computers. Replaced defective computer components such as hard drives, monitors, keyboards, and floppy drives, and handled software installation, security, and confidentiality. Maintained and kept accurate records of equipment replaced and purchased for unit.