• Supervised staff team, including scheduling, training, and daily oversight, improving staff productivity.• Enhanced customer satisfaction by resolving complaints promptly, resulting in a significant improvement in customer reviews.• Managed inventory levels, implementing efficient stock control measures that reduced waste.• Assisted in financial management, including cash handling, bank deposits, and budget monitoring, contributing to a reduction in operational costs.• Ensured compliance with health and safety regulations, leading to successful health inspections and improvement in hygiene ratings.• Supported the General Manager in daily operations and strategic planning, stepping in during absences to maintain operational continuity.• Streamlined administrative tasks including payroll processing, record-keeping, and event coordination, improving overall efficiency.

• Led financial and administrative functions, playing a pivotal role in overall business operations.• Developed and managed cash flow and budget reports, providing critical insights that supported strategic decision-making.• Created and optimized sales reports, significantly enhancing the efficiency and accuracy of information retrieval for key stakeholders.• Oversaw accounts payable and receivable, ensuring accurate and timely processing of all financial transactions.• Monitored and reconciled daily payments, maintaining financial accuracy and preventing discrepancies.• Negotiated loans with financial institutions, reducing interest expenses and improving cash flow.• Processed monthly sales commissions, ensuring accurate and timely payments to the sales team.• Trained and mentored new employees, enhancing their knowledge of office procedures, client information, and the ERP system, which boosted overall team efficiency.• Implemented cloud-based email solutions, leading to a reduction in operational costs and increased reliability of communication systems.• Managed IT infrastructure, including Windows Server environments and MS SQL databases, ensuring data security and operational continuity.