Concierge
CurrentWestfield across Australia aim to offer a high level of personalized and professional customer service to Westfield Centre visitors, promoting the center as service focused, fostering customer relationshipsand encouraging repeat visitationDuties: • Provide clear, concise directional information, provide advice to customers and suggest alternatives to customers where appropriate• Coach and mentor other team members, sharing knowledge • Provide assistance to the Marketing department and undertake other duties as directed by Centre Management• Conduct concierge activities at the desk (moving in, out and around as appropriate) and whist roaming the centre • Process and balance daily cash and EFT transactions• Provide feedback to Centre Management on issues including customer and retailer feedback, observations of centre standards such as cleanliness, lease line breaches etc. to enhance service standards• Contribute to initiatives within the team and company to support on-going enhancement of engagement and organisational effectiveness• Display high standards of safety behaviour and take responsibility for your actions and immediate work environment to make a positive contribution towards reducing safety risks and incidents in your workplace