- End to end account management of customer; recommended machines to customers as per their requirement- Initiated KYC and onboarding of new customers along with final order approval from customers- Procured packing machines from small scale vendors using just in time framework + customer demand- Resolved billing issues with customer and ensured on-time payment was received for 90% of the orders- Maintained crisp communications with clients and service providers; and ensuring that delivery of their orders happened as per the schedule agreed which resulted in additional orders worth $ 0.5 million- Provided after service to customers and ensured their complaints were solved in a timely manner by constant follow-up with our maintenance team- Prepared monthly reports which included current order log, future forecast and present inventory levels