Ridi Heslin Email & Phone Number

I honed my skills in editing AI generated text of court proceedings with precision and efficiency through Netscribe, and adhering to NSW legal standards. I consistently delivered high-quality transcriptions that exceeded client expectations. Through meticulous attention to detail and a keen understanding of linguistic nuances and formatting, I ensured the accuracy and clarity of transcribed content. My ability to work under tight deadlines and adapt to evolving project requirements contributed to the seamless execution of tasks.

Parramatta, New South Wales, Australia

After a company relocation and staffing changes, our team encountered the challenge of inaccurate documentation being passed onto clients, necessitating immediate updates. I initiated the process by creating templates that reflect the company's brand identity while also meticulously editing all documents to maintain accuracy and coherence. I also crafted comprehensive manuals and policy documents. The outcome was a cohesive set of updated documents for both clients and staff. This experience underscored the significance of regular documentation maintenance and project management.Additionally, in my first month with Steps2Life, I led a successful Software Data Migration from Splose to Power Diary in response to ongoing delays due to incomplete data being provided to the Power Diary team. I took on the remaining migration, conducted multiple staff training sessions, and optimised workflow procedures from their feedback. The end result was a success move to Power Diary where day to day operations could occur through the new software. During this process I learnt the importance of systematic planning and staff input when implementing new software.

Balmain, New South Wales, Australia

Beginning as the Office Administrator, I was the first point of contact with clients through phone calls and emails. Maintaining accounts through MYOB, filing away of records, management of the company emails, were also a part of daily duties as well as any other ad hoc tasks required.I progressed in this role in a remote capacity, working from Singapore and New Zealand where I also took on the duties of a Digital Content Editor. This role involved organising streams of newsletters, articles, and images of the website. Utilising HTML, Markdown and photo editing software was an integral part of the role.