Jay Ryan Email & Phone Number

Australia

I specialise in capturing and annotating significant moments during legal proceedings, ensuring the integrity of court records. My responsibilities encompass those of an Annotations Officer and extend further, covering:- Real-Time Court Monitoring: Providing live oversight and management of court sessions.- Direct Communication: Liaising with judge associates for seamless information flow.- Audio Management: Ensuring the quality and clarity of court audio recordings.- Data Analysis: Interpreting and analysing court data for accurate documentation.- Invoicing: Handling billing processes related to court sessions and services.- Stakeholder Relations: Building positive relationships for effective cooperation.- Documentation Precision: Maintaining accurate log notes and matter artifacts.- Contractual Compliance: Adhering to contractual obligations, including session times.- Audio Redaction Proficiency: Expertly redacting audio upon request.- Productivity and Quality Balance: Managing real-time court monitoring and task completion without compromising quality.I have broad experience across various Australian legal jurisdictions, granting me unique insights into diverse legal settings.

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

I work independently to provide accessible, personalised tech support for local community members of all ages, helping them navigate technology and resolve everyday issues.- Build and maintain strong relationships with clients, ensuring personalised support and regular check-ins to meet their ongoing needs- Resolve common tech issues such as Wi-Fi connectivity, software updates, and device optimisation, reducing frustration with everyday technology- Teach clients essential device functions on smartphones, tablets, and computers, as well as skills in email, messaging apps, and video calls, to boost their confidence- Provide digital safety guidance, including secure password creation and safe browsing practices, to help clients protect their privacy online- Manage all aspects of client appointments, tracking progress and handling scheduling to deliver efficient, organised support- Communicate patiently with clients, offering step-by-step instructions tailored to individual comfort levels with technologyThis self-employed role allows me to make a positive impact locally, empowering clients to feel more independent and capable with their technology in a supportive, approachable way.

Brisbane, Queensland, Australia

I provided friendly, reliable customer service at Coles Express, contributing to a positive shopping experience and supporting efficient store operations.- Assisted customers with purchases, answered questions, and provided product recommendations to enhance their experience- Handled checkout operations, managing cash and card transactions accurately and efficiently while maintaining a welcoming atmosphere- Maintained a clean, organised store environment, ensuring shelves were stocked and displays were well-presented to meet customer expectations- Collaborated closely with team members to support smooth daily operations and achieve store targets- Proactively addressed customer concerns, resolving issues in a helpful, timely manner to maintain satisfaction- Developed a thorough knowledge of store products and promotions, allowing me to offer informed assistance and improve customer engagementThis role allowed me to develop strong customer service and teamwork skills in a fast-paced retail setting, emphasising reliability, communication, and a customer-first approach.

Google Cybersecurity Professional Certificate, Cybersecurity

Developing a foundation in cybersecurity, including risk assessment, threat mitigation, and incident response, with hands-on experience.

Google Data Analytics Professional Certificate, Data Analytics

Building skills in data cleaning, analysis, and visualisation through practical projects using SQL, R, and Tableau, with a focus.