Tierii Engineer
Greater New York City Area
- Focused on troubleshooting the IP layer issues, such as routing issues, high latency issues, packet loss issues, and others, in MPLS environment- Support Network Operation Center (NOC)'s day-to-day operation- Being an escalation point of any complicated network related troubles/outages from NOC- Troubleshoot and performed root cause analysis with Cisco TAC engineers- Communicated with the major clients upon a prolonged issues/outages from technical point of view-… Show more - Focused on troubleshooting the IP layer issues, such as routing issues, high latency issues, packet loss issues, and others, in MPLS environment- Support Network Operation Center (NOC)'s day-to-day operation- Being an escalation point of any complicated network related troubles/outages from NOC- Troubleshoot and performed root cause analysis with Cisco TAC engineers- Communicated with the major clients upon a prolonged issues/outages from technical point of view- Trained the newly hired operators to familiarize the company's backbone environment- Created procedures and documentations for NOC- Being an interface between the project managers and NOC operators to introduce new clients' environment or new troubleshooting flow. Show less