Riette Van Zyl Email & Phone Number

Adelaide, South Australia, Australia

Sydney, Australia

As the Account Development Manager in my assigned territory, I have driven the generation for demand and streamlined the pipeline leading to sales. I identify existing and prospective opportunities. I also work collaboratively with internal and external partners to improve the momentum of the business, this in order to provide solutions that keep customers’ interests at heart.Technical Experience:• Google Suite, Salesforce, Outreach, Slack, Drift

Cape Town Area, South Africa

As an Executive Assistant at AVirtual, I supported multiple senior executives in various industries simultaneously.Key responsibilities:• Extensive diary & email management - provided secretarial, administrative and associated support including diary management, meeting scheduling, appointment management across different time zones• Travel arrangements and bookings - coordinate business travel including making travel arrangements (domestic and international) and detailed travel itineraries• Business correspondence - involved in preparation of a wide range of reports, PowerPoint presentations, correspondence, memos, minutes, agendas or other documents by researching and gathering reference materials from multiple sources• Event planning and coordination - including venue research, catering, promotional material and invitations.• Social media management Achievements:• Successfully planned and coordinated client events in New York and London• Established positive rapport with customers, upsold products and built a loyal clienteleTechnical Experience:• Microsoft Office 365, Google Suite, DocuSign, Eventbrite, InfusionSoft, Mailchimp, PipelineDeals, Strike, Trello

International

In the capacity as Senior Administrator, I was responsible for three main functions - financial management, customer service and administration.Key responsibilities: • Administration support - delivered comprehensive administrative support to passengers, officers and crew, processing immigration and customs documents ensuring they were up to date and in line with government requirements.• Travel administration - maintained travel administration systems, travel forms, travel policies, keeping accurate records of all travel transactions. Coordinate and arranging travel requests, immigration, itineraries, visas, extensions, flight changes and ticketing for arrival and repatriation of foreign Officers and the Crew.• Financial management - including creating budget reports, payroll, cash management, preparing cash orders, training cashiers on the required Policy and Procedures, following up on outstanding accounts and reconciling expenses.• Customer relation management - monitoring trends in guest feedback and adjusting service in order to meet and exceed the budgets that have been set.• Event planning and management - planned and executed onboard weddings, renewal of vows and group activities, along with hosting VIPs• Team management - managed Front Desk team of up to 10 staff including daily supervision, performance management, training and coaching.Achievements:• Developed strong relationships with managers and staff, creating a cohesive and productive team• Monitored onboard multi-currency cash float for crew office up to US$100,000 with 100 percent accuracy• In February 2016 I received a Honourable Mention Award for my role as Customer Relations Manager whilst serving onboard the Sun Princess.Technical Experience:• Microsoft Office, ShipStar PMS

International

Cape Town Area, South Africa

This was a maternity cover contract role. I supported the Sales and Marketing team with general administrative duties as well as invoicing. In addition to administrative duties, I also welcomed customers and clients, direct telephone calls as appropriate and managed the diary of the Managing Director, Chief Designer and General Manager.Technical Experience:• Microsoft Office

Cape Town Area, South Africa

In my role as Assistant Front Office Manager, I was responsible for supervising front desk personnel, resolving guest issues and processing payment as well as scheduling, inventory and light bookkeepingKey responsibilities:• Team management - managed Front Desk team of up to 12 staff including daily supervision, performance management, customer service.• Human Resource function - responsible for training and development of Front Office team, recording and scheduling of annual staff leave and recording of sick leave.• Financial management - monitor and audit front office staff floats, reconcile multiple foreign currencies, end of day and end of month financial reporting.• Customer relation management - maintaining and improving relationships with all suppliers, booking channels and partners for the hotel.• Business correspondence - preparation of business letters, reports and presentations for both internal and external communications.Achievements:• Hotel Liaison during the 2-week stay of South African National Football team, Bafana Bafana. • Received "Employee of the Month – Nov’11" award for outstanding performance and excellent customer service.Technical Experience:• Microsoft Office, Opera PMS

International

Princess Cruises is one of the premier cruise line companies in the industry offering cruises to worldwide destination. Renowned for innovative ships, an array of onboard options, and an environment of exceptional customer service.I started my career with Princess Cruises in March 2005 in the role of Junior Assistant Purser and was quickly promoted through the ranks to Senior Assistant Purser due to my team leadership skills, organizational abilities, and strong work ethic.Key responsibilities:• Reviewed passenger complaints and initiate solutions in an effective and timely manner• Maintained professional and productive relationships with passengers• Prepared detailed revenue reports and financial reports at end of each cruise• Maintained and updated passenger personal information with accuracy• Delivered comprehensive administrative support to passengers, officers, and crew• Processed immigration, and customs documents ensuring they were up to date and in line with government requirementsAchievements:• Quickly promoted to Senior Assistant Purser positions due to team leadership, organizational abilities, and strong work ethic.• Received two "Employee of the Month" awards (Nov’07 & Feb’09) for outstanding performance and excellent customer service.Technical Experience:• BluVista PMS, Microsoft Office, ShipStar PMS

International

International

Croydon, Uk

Stonewest is one of the UK’s leading building restoration, conservation, and stonemasonry companies.I was initially employed as Team Assistant to the Contracts Department but worked as Personal Assistant to the Marketing Director from April 2004 to November 2004.As Team Assistant to the Contracts Department, my key responsibilities were:• General office administration included compiling of project/sector sheets• Travel and accommodation arrangements for Project Managers• Expense reconciliation• Document control - logging of all information and documentation of projectsIn my role as PA to the Marketing Director, my key responsibilities were:• Development of pre-qualification documents• Internet research and the standardization of several procedures within the marketing department such as hyperlinked questionnaire responses and Project/Sector Sheets describing completed work• Organized technical presentations and collate information for promotional documentation• Scheduled appointments between Marketing Director and potential clients.• Answer telephones and addressed client queries

London, United Kingdom

Key responsibilities:• Set up the site office. • Logging all information and documentation on the project • Supply management• Reading, monitoring and responding to the Project Manager’s emails • Dealing with queries from clients, staff and general public

London, United Kingdom

Key responsibilities:• Provide administration support to the Contracts Manager • Organising external / internal meetings attending them and taking minutes• Dealing with incoming emails, faxes and post• Control all aspects of project documentation • Prepare, operate and update Document Control Procedures in line with Company’s Document Management System

Statement Of Attainment, Digital Marketing Communications, Ungraded

Certificate, Business Administration And Management, General

Financial Management for Non-Financial Managers Effective Communication Human Relations Sales & Marketing

Diploma In Tourism & Public Relations, Tourism And Travel Services Management

Activities and Societies: Action Netball Tourism (IATA/UFTAA) Galileo Reservations System Public Relations (PRISA) Customer Care &.