Rifat Hossain Rafi Email & Phone Number

Adelaide, SA, AU

Adelaide, South Australia, Australia

• Engage empathetically with users, collecting and verifying information for SA Health affiliation. Conduct thorough investigations to identify root causes, distinguishing between service and incident tickets.
• Provide comprehensive IT support covering Microsoft Office, Active Directory, and SA Health's proprietary software, resolving hardware and software issues across multiple platforms.
• Troubleshoot VPN connectivity issues systematically, starting with basic steps. Gather relevant information from users and offer clear guidance on updating device OTP/password details.
• Ensure smooth software installation by collecting necessary details, acquiring licenses, and obtaining approvals. Deploy software efficiently via online portals, promptly notifying users upon completion.
• Thoroughly document details in Marval including user info, troubleshooting steps, and software installs. Efficiently handle customer calls to meet KPIs, escalating tickets when needed. Foster teamwork by actively.
• Demonstrate active listening skills when addressing user issues, conducting thorough investigations by probing customers with relevant questions to identify the root cause effectively. Utilizing the provided user.

Melbourne, Victoria, Australia

• Devoting five days a week to ensure a seamless learning process, emphasizing consistent availability and dedication to the team's objectives.
• Taking charge of developing the front end of a web application for a legal company using ReactJs, showcasing expertise in crafting user-friendly and visually appealing interfaces.
• Actively participating in team collaboration sessions through MS Teams, contributing to brainstorming sessions where innovative ideas are exchanged and refined collectively.
• Leveraging API technology to seamlessly gather data from OpenAI and integrate it into the website, demonstrating a tech-savvy approach to enhance the web app's capabilities.
• Utilizing Apache Solr as a database solution to gather and store data from the backend, ensuring efficient organization and retrieval of information contributed by users, thus enhancing the application's robustness.

Nanjing, Jiangsu, China

• Spearhead a team of 8 members through the end-to-end Business Support System (BSS) project lifecycle, demonstrating effective leadership in project development, coordination, and timely delivery.
• Responsible for deploying the Online Charging System (OCS) module for the customer. Modified the workflow of the charging system according to customer’s preference. Used python to modify the charging rate of the OCS.
• Conduct thorough automated testing using Postman, SOAP UI and validated test cases and maintain quality standards of Customer Relationship Management(CRM) portal.
• Created, documented and passed test case scenario for Procedure Acceptance Test (PAT), User Acceptance Test(UAT) in order to deploy Online Charging modules from test server to public server.
• Manage project timelines and deliverables meticulously to meet or exceed customer expectations, overseeing the entire project lifecycle for on-time delivery.
• Generate python codes in order to upload, clean up and process sensitive datasets, load data into SQL Server and use PowerBI to represent data for the stakeholders. Used extract, transform, load (ETL) method on a daily.

Nanjing, Jiangsu, China

Nanjing, Jiangsu, China

Learnt more about the software stucture Business support System(BSS) and how it is being integreated into servers and debugging process.

Masters Of Computer Science, 5.84/7.0

Bachelor Of Engineering - Be, Computer Software Engineering, 4.00/5.00

Higher Secondary Certificate, Science, 5.00

Secondary School Certificate, Science, 5.00