Riju Kalarickal Email & Phone Number

San Jose, Ca, Us

Austin, Tx, Us

• Extensive experience in managing small to medium large DevOps organizations• Strategize DevOps goals based on business objectives• Hands-on expertise in designing and building microservices based scalable and resilient Cloud infrastructure• Contributed to develop an end-to-end CI/CD automation from development to releases• Adopted baseline security frameworks to meet top industry compliance standards such as FedRAMP, PCI, GDPR & SOC-2 Type II• Measure KPIs around software engineering velocity and availability with DORA metrics• Continuously evaluate, adopt and optimize processes and tools• Engaged as a technical advisor to Product Engineering to contribute towards security and resiliency in software designs• Managed a globally distributed workforce to provide 24/7 operations• Implemented an Observability platform to monitor, measure and track critical service level metrics and COGS• Automate Infrastructure deployments leveraging Infrastructure as a code (IaC) tools• Led adoption of multi-cloud, AWS hybrid environments to enable cost control by dynamically adjusting infrastructure capacity• Liaised with Engineering, Services and Support leadership to ensure proper software delivery and escalations.

Ca, Us

• Manage a geographically distributed Production Operations & Customer Success team for production support• Distribute services at customer datacenters, Cloud or Hybrid environments• Orchestrate deployments by leveraging a distributed Kubernees microservices architecture• Drive a highly skilled technical team by setting primary goals as high availability and customer satisfaction• Hands-on technical experience in troubleshooting• Utilize microservices for cost optimization and resource management• Adhere to positive customer satisfaction on ticket management• Engage closely with Engineering and Product management to improve product from Operations standpoint• Automated deployments to obtain scalability to meet unprecedented demand surges• Plan a multi-year cost optimization model in Cloud and On-premise datacenters as part of business strategy forecasts• Introduce strategic and tactical initiatives to present to Business, Engineering and Product teams to drive the product development to be customer focused

Anywhere, Us

Extensive experience in managing Cloud Operations, maintaining private and public Cloud Infrastructure, DevOps and Operations team mgmt, Datacenter Infrastructure, maintain Network and Application Security in compliance with PCI and SOX standards.Oversaw multiple strategic initiatives of various sizes resulting in an on time, on budget completion.Hands-on experience in successful migration of web applications to datacenter private & public cloudIntroduced ITIL corporate policies and Operational support processes.Establish a Disaster Recovery plan, RPO, RTO for infrastructure and applications.Developed processes and procedures around operations, incident management, change management and problem management.Excellent interpersonal skills, proven team player with an analytical bent to problem solving and delivering under high stress environment.