Deputy head of department responsible for the successful reopening of the hotel after the covid-19 closure. Successfully implemented and operated new covid-19 secure ways of working. Rebuild the operational team within the department. Elevated guest satisfaction scores by 10% and returned revenues to 90% of pre-pandemic levels.

Responsible for the F&B operations at the Amba Hotel Marble Arch. Running a 3 Million Pound revenue generating department leading a team of 60 team leaders and team members. Also launched new drinks and wine menu, assisted in the change-over of supplier both of the beverages the wines. Involved in writing, training and operating the brand standards.

In the role of assistant restaurant and bar manager responsible for all training and standard related queries within the department. On a day to day base responsible for all the finance checks and all upcoming guest issues. Moreover renewed and implemented a full new bar menu within this outlet and within other hotels of the same brand.

Responsible for delivering the same quality of service every drink I serve. Also taking care of daily cleaning procedures, keeping track of inventory and bar stock and training other staff members. Furthermore responsible for creating and updating the cocktail program. Did, together with the F&B-manager, a full reviewing and renewing of the liquor and beer portfolio.

A six-month internship as operational team member in the F&B-department. Mainly fulfilling two roles in the organisation. The first three months leading the day team in the meeting and events. Being the contact between the different company’s and the hotel. The last three months taking the lead in the different evening outlets. Including a lot of work in the bar’s, which were being renovated at the time.

Operating as an allround food and beverage team member. Covering all the different aspects of the department. Mostly tending bar or waiting in the A La Carte restaurant. Furthermore working as a waiter during large dinner parties and as part of the catering department during larger events.

On a daily base responsible for the cleaning of several houses used for social services by Abrona, an institute that houses mentally challenged people. Furthermore responsible for the weekly cleaning of two office-buildings.