Rikin Patel, Mba Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Plans, drives, and evaluates Reliability and Technical Operations/Engineering projects according to predetermined timelines and budgets. Builds and leads project teams ensuring quality control throughout the plant/network lifecycle. Accomplishes project objectives by planning and evaluating project activities.-Works with various leaders to lay out project implementation as well as drive more reliability in plant/network guidelines as well as plan for personnel and/or other resource requirements.-Handles Reliability and Technical Operations/Engineering projects of major importance to overall business operations by reporting status, tracking delays, as well as making required adjustments.-Builds metrics to show how work is impacting the business.-Directs project teams and teams across the organization in the development as well as implementation of project plans.-Negotiates, coordinates and monitors contracts.-Consistent exercise of independent judgment and discretion in matters of significance.-Other duties and responsibilities as assigned.

Atlanta Metropolitan Area

Responsible for analyzing and evaluating operational performance metrics and resources. Maps metrics against the Company's operational plans and tactical/strategic goals to ensure alignment and focus. Creates and facilitates reporting and analysis to evaluate operational initiatives and drive operational efficiencies. Develops and maintains standard reporting measures, quantitative explanation of relevant data and ongoing analysis of alternatives and solutions. Quantitatively evaluates and recommends action plans, based on all operational reporting and analysis, to enhance the customer experience and drive operational efficiencies. Also, in-depth experience, knowledge, and skills in own discipline. Acts as resource for colleagues with less experience or knowledge in subject matter.

Atlanta Metropolitan Area

Responsible for analyzing and evaluating operational performance metrics and resources. Maps metrics against the Company's operational plans and tactical/strategic goals to ensure alignment and focus. Creates and facilitates reporting and analysis to evaluate operational initiatives and drive operational efficiencies. Develops and maintains standard reporting measures, quantitative explanation of relevant data and ongoing analysis of alternatives and solutions. Quantitatively evaluates and recommends action plans, based on all operational reporting and analysis, to enhance the customer experience and drive operational efficiencies. Also, in-depth experience, knowledge, and skills in own discipline. Acts as resource for colleagues with less experience or knowledge in subject matter.

Naperville, Illinois

Responsible for the onboarding of each digital initiative from entire Industrial Sector (Nalco Water, Food & Beverage, Downstream Energy, Textile Care and Life Sciences) onto our Enterprise CDS Digital Support Tier 1 and Tier 2 program. This will require not only working but future strategic collaboration with Division leadership partners and stakeholders for a successful adoption at each phase: explore, scoping, forecasting/funding, implementation, go-live/hyper care, mature/scale. Backend operation includes but not limited to managing/leading Vendor (4 dedicated/15+ general agents, 2 SMEs, 3 Coaches, Operations Mgr, etc…), performance/health of platform (Service-Now [CSM instance]) with necessary upgrades, changes within SOPs/Logic/Rules, UAT, Demos, training, etc….

Naperville, Illinois

Product Owner/SME for Service-Now platform (ITSM instance). Maintain quality for global support teams (Equipment Helpdesks (NA, EU and AP), Technical Expertise Center (NA), System Assurance Center (Global), enVision (Global) and Corporate Accounts (Global)). Manage product back log items such as bugs and enhancements. Meet with internal leadership teams to research user needs. Interpret business needs into technical requirements with proper documentation to present to key/stakeholders. Collaborate with user experience/quality assurance team on usability testing to ensure the right product is being produced for the customer and provide demo/training/communication back to business teams.

Naperville, Illinois

Product Owner/SME for MyNalco.com. Conduct business and systems analysis, lead software and process design changes, build wire-frames/test scripts, perform user acceptance testing and generate application documentation. Work directly with internal and external customers to gather requirements and be the technical liaison between the software/application development team and the business key/stakeholders.

Naperville, Illinois

Responsible for Corporate Account Customer Portal part of Joint Value Proposition (JVP) project. McCain Food was pilot program to oversee daily activities and create long-term strategies to merge F&B, Institutional and WPS. The main goal of this role is to maximize efficiency, reduce costs and drive growth to positively impact our customers and key share/stakeholders. This requires working with various Top Executives along with cross functional teams within Automation, Marketing Safety Health and Environment(SH&E) and Sales. Create Maintain and Value (CMV) data and dashboards analysis and reporting with KPI’s.

Chicago, Illinois

Job Overview:Responsible for supporting the post-sale activities of assigned Account Executive(s) and accounts including increasing seller time for sellers, post-sale stewardship, coordinating, production activities, post-sale reporting, and providing excellent customer service and seller support. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment to lead teams or projects and shares expertise.

Naperville, Illinois

Job Overview:Responsible for managing, planning, tracking, and implementing small projects or aspects of larger projects from initiation to completion. Ensures project completion according to timeline, budget, and specifications. Works with vendors and team to establish and achieve goals. Coordinates the activities of a cross-functional team including exempt and non-exempt employees. Communicates project status with Project Manager.

Oak Brook, Illinois

Job Overview:Responsible for administering sales reports and client activity for Product Sales Support team. Provides analytical and statistical support and prepares standard sales forecasts, budgets, projections, and other management reports.- Prepares daily, weekly, and monthly sales reports. Tracking, verifying, and reporting data for the Sales team to support sales initiatives including sales incentives and contests.- Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales SupportSupervisor.- Receives agreements from product sales team and enters the information into databases.- Acts as liaison between Sales, Marketing, and IT to provide insight-driven and actionable database query requirements.- Maintains current information on Comcast products, services, equipment, and marketing promotions.- Conducts clerical research which requires an understanding of departmental programs, policies, and procedures.- Researches, processes, and manage customer escalations.- MetroE Sales Support Representative Duties- Erate order processing- Lead Management within SFDC- Territory Mapping Beyond Initial Assignments – Disputes, Internal Escalations- RFP Responses as Required- Customer Event Planning and Execution- Sales Team Member On Boarding and Ramp Set-up

Oak Brook, Illinois

Job Overview:- Compiles and distributes and analyzes daily, weekly, and monthly call center performance reports.- Prepares and reviews analyses of all billings and sales/retention activities. Responsible for the creation and ongoing management/maintenance of a database of all errors.- Monitors headcount expense reductions and optimizes cost per call through forecast analysis and assists in vendor management expense.- Forecasts for all business partners and find solutions for improving metrics, along with making recommendations on how to increase or improve productivity.- Matches staffing to workload arrival patterns, planning schedules, maintaining accurate staffing data, assisting with long-range staffing plans, collaborating on OPA decisions/reporting, and handling multiple tasks aimed at meeting/exceeding ongoing service level and occupancy objectives.- Partners with Subject Matter Experts for consultation and recommendations on management of call routing.- Reviews monthly location-based customer service productivity, quality, and sales performance goals, report and tracks performance against goals.- Enforces schedule compliance and adherence and advises Sr. management of schedule changes.

Oak Brook, Il

Assisted customers in an inbound call center for residential services: Cable TV, High Speed Internet, and Digital Voice, including primarily sales/billing/technical issues. Progressed within 2 years from CAE I to III. Headed special projects such as floor support and focus groups.

Lombard, Il

Additional roles and responsibility expanded to oversee internal operations to be efficient and overcome various challenges with Telemarking/Cold Calling floor. Lead various training course and provided coaching opportunity when needed.

Lombard, Il

Assisted customers, maintained and generated leads, and scheduled appointments for a private home remodeling company.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science In Business Administration (Bsba), Business Administration And Management, General

High School Diploma, General Studies, 3.75/4

Master Of Project Management (Mpm), Project Management

In-progress