Rikke Arleth Dencker Email & Phone Number

Roskilde

Internal IT-Systems Auditor auditing IT processes, applications etc.

Søborg

Responsible for External Audit/System Audit (ISAE3402, ISAE3000 Persondata/GDPR) on behalf of NNITs customers. In collaboration with Service delivery management, customer and external Audit firm determine audit scope, plan audit sessions, collect supporting data, ensure timely completion of the audit reports as well as end-to-end management of audit observations.Initiate, draft and implement process and procedures for External Audit. Analyze and create management information. SME on Audit Root Cause Analysis and remediation.

Ballerup, Region Hovedstaden, Danmark

Driving internal GDPR compliance project across all Business Units in Citizen Solution Division. Facilitating workshops, defining mitigation actions, project implementation planning, tracking deliverables, management reporting.As Project Assistant in Project Management Office for KY project in EG Citizen Solutions : Tracking deadlines and deliverables throughout the project process. Identifying and resolving issues, optimizing processes. Ensuring on-time, high-quality delivery in accordance with the stated project goals.

Acting as Account focal for internal and external audits, reviews and assessments. Managing Project Office (PMO), handling data requests, meetings and follow-up actions during audit. Initiating and managing after care activities (mitigating actions, Root Cause Analysis (RCA), issue creation etc.) Planning and participating in meetings with Public Customer and other stakeholders about the yearly external ISAE3402 report. Driving all customer meetings. Responsible for the follow up actions, documenting the mitigating actions and obtaining customer approval. Tracking issues, management reporting and analysis on KPI performance trends and process optimization and improvement on a portfolio of Customers including a Pharmaceutical Customer. Continuously validating that compliance guidelines and agreements are followed and deviations are documented in tools. Driving the mitigations and remediation of compliance issues, execute RCAs and gain lessons learned. Ensuring execution of preventive actions are done. Analyzing and identification of gaps in large asset baselines and establishing mitigating actions.

Brøndby

IBM IT Delivery Project Services. Management reporting on Process Behavior Analysis (PBA) on key KPIs. Creating RCAs on all deviations from process, identifying and driving continuous improvement and defect prevention projects. Driving mitigation actions, ensuring all actions are closed within target. Significantly reduced the time it took to staff a project with a project manager. Optimization of several processes, establishment of “Fast track” options for projects and general education of project managers in internal processes, preventing process bypasses. Creating a Project Management Handbook. Managing a large clean-up project involving procurement, asset management and invoicing which significantly reduced the amount of unused hardware in stock and ensured correct invoicing.

- Project Manager on large relocation projects - SoftWare disitribution- Asset management- Procurement - Procedures Manual- Helpdesk

- Asset management- Procurement - 1st level support- User administration- Developing user guides and training new employeesOutsourced to IBM per October 1. 2005

- Developing templates for the association secretariat- Testing and developing help- and error messages on the associations own developed Information- and Orderings system ‘BiBi’.- Developing user guides and training employees- HelpDesk

- Teaching Microsoft Office products both DK and UK versions.- Develop templates in Word og PowerPoint with VBA programming.- Development for e.g. A.P.Møller fonden, Wyett, Aidsfondet, Lån & Spar Bank, Danmarks Evalueringsinstitut.

- Training new employees in standard software- Configuring and installing PCs- Network administration and user support for Nordic subsidiaries- Procurement, delivery control and invoice handling- Responsible for Microsoft licenses and reporting to Microsoft

- HelpDesk- Installing and configuring PCs- Developing and performing education in MS Office products and development of teaching material- Developing templates in Word for all hospitals in the region.

•HelpDesk•Network administration (Novell)•Procurement

Economics

Proceskonsulent, Forandringsledelse (Organisational Change Management)

Fra Intro til faget: Virksomhederne er i evig forandring. Men det kan være svært for medarbejderne at følge med. Mange bliver utrygge, når.

Green Belt, Process Optimization

Problem-solving skills and tools that allows you to identify and reduce process variability at the source and lead your team to Six Sigma.

Ibm Internal Education

Education record

Communication processes in various teaching situations. Planning Tools for education / Communication, such as dialogue, case and group work.