Riley Mcclellan Email & Phone Number

Wenatchee, Wa, Us

Wenatchee, Wa, Us

Wenatchee, Washington, United States

Wenatchee, Wa

To oversee scheduling for the day-to-day duties of transportation/yard employees.Evaluate and streamline daily operations to maximize efficiency for the rental department.Optimize the overall customer experience through effective communication and client services.Notify customers prior to delivery to confirm and coordinate delivery times.Recommend and assist customers on selecting equipment based on their specific needs and job type.Exercise sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Track down sources of special equipment and services to meet customers' distinct needs.Create and send reports to customers and upper management on rental equipment located at various job sites within the Wenatchee territory.Train new employees on companysystems, rental procedures, customer service policies and service level standards.Maintain a positive work environment by recommending or implementing personnel actions, such as employee selection, evaluations, pay increases, or disciplinary actions.

Dutch Harbor, Ak

Oversaw marine and yard operations with 2 - 30 union members per shift.Managed jobs on/off site of home terminal with ILWU union labor while keeping cost within budget.Prepared daily reports for Alaska General manager including job costs and product/equipment moved.Dispatched union drivers to various dock and processing facilities.Communicated with customers to load appropriate cargo and coordinate delivery/pick up times.Projected manpower requirements based on daily workload and company targets.Safety manager and guided monthly safety meetings, stocked first aid kits and sat on safety committee board with ILWU members.Completed four, 4 hour OSHA training in Emergency Action Plans, OSHA 300 Record keeping, Safety Supervision and Leadership, and Safety Management System EvaluationUtilized MS suite applications on a daily basis.

Dutch Harbor, Ak

Managed day-to-day scheduling of 2 employees.Prepared reports and spreadsheets for the home office in Anchorage, AK.Coordinated with freight forwarders to expedite international and domestic shipments for on time air delivery.Contacted customers prior to delivery to confirm and coordinate pick up times for incoming freight.Loaded and unloaded cargo weighing up to 5,000 pounds onto trailers and aircraft for delivery with pallet jacks and forklifts with a 0% incident rate.Operated and drove a 1,000 gallon fuel truck for emergency and local fueling at the airport.

Wenatchee, Wa

Coordinate with other employees to have full coverage of front reception area.Enjoy and help answer any questions with daily customer interaction.Various office tasks, word processing and input through out.Balance cash drawer and daily reports at the end of every shift.

Wenatchee, Wa

Coordinate with other employees to have full coverage of front reception area.Daily customer interaction.Various office tasks, word processing and input through out.