• Led client engagement, service delivery, and project management for Healthcare Public Equities at GLG• Proactively addressed client needs, optimized performance, and drove account growth• Worked with senior key internal stakeholders and cross-functional teams to develop and execute service strategies and exceed revenue targets while broadening market reach• Spearheaded the development, design, and training for comprehensive business-wide servicing model• Recognized… Show more • Led client engagement, service delivery, and project management for Healthcare Public Equities at GLG• Proactively addressed client needs, optimized performance, and drove account growth• Worked with senior key internal stakeholders and cross-functional teams to develop and execute service strategies and exceed revenue targets while broadening market reach• Spearheaded the development, design, and training for comprehensive business-wide servicing model• Recognized company-wide as a subject matter expert for highly complex client servicing Show less

• Tracked utilization data and service metrics to drive account upgrades and mitigate downgrade risk• Implemented engagement strategy to grow user base• Utilized data reports to manage and analyze business performance and inform data-driven strategic decision making

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