As an Assistant Manager one of my responsibilities was posting job requisitions, hiring, and onboarding new staff members. I was responsible for keeping track of store inventory discrepancies, monitoring, and adjusting time sheets (PayCom). Finding new talent for the store, conducting interviews, utilizing an ATS to find the best talent for open roles. Cultivating a spirit of teamwork within the store. Celebrating our stores successes and reshaping failures into opportunities for growth. Creating individual empowerment by deploying leadership with responsibility.

Deliver 5-star support to over 15,000 driver-partners in Seattle via interactions in our GreenLight Hub utilizing Bliss an in-house CRM tool. Responsible for training new hires and setting them up to be successful experts. Walked driver partners through on-boarding and all Uber tools including application, mapping software, e-learning. Up sell drivers to UberEATS to provide additional income opportunities to drivers and to maximize order fulfillment for this service. Troubleshoot a wide array of technical driver related issues (GPS, Application, Payments).

- Responsible for developing and maintaining relationships with store management.- Handled all aspects of product merchandising within 5 post offices, and 5 retail stores. - Responsible for inventory management, ordering, restocking product straighten and track inventory of Hallmark products. - Conducted department revisions when necessary to increase store profitability.

- Responded to inquiries from customers regarding past, current and pending orders- Assisted client inquiries in all processes leading up to taking a deposit including answering questions, making decision recommendations, and addressing any concerns they may have including those related to budget, site preparation, lead time, etc.- Filing paperwork accordingly and tracking all work flows using MSExcel and Salesforce- SalesForce - Solve customer issues and complaints in a timely manner (One Call Resolution when possible)

- Verified merchandise in stock and posts totals to inventory records- Compare inventories to office records or computes figures from records such as sales orders, production records, or purchase invoices to obtain current inventory- Verify clerical computations against physical count of stock and adjusts errors in computation or count, investigated and reported reason for discrepancies- Generated reports such as inventory balance or shortages, sent reports to appropriate departments- Prepared lists of depleted items and recommended survey of defective or unusable items

Deliver 5-star support to over 13,000 driver-partners in Seattle via interactions in our GreenLight Hub, or remote via ZenDesk or Bliss CRM tools. Walked driver partners through on-boarding and all Uber tools including application, mapping software, e-learning. Up sell drivers to UberEATS to provide additional income opportunities to drivers and to maximize order fulfillment for this service. Troubleshoot a wide array of technical driver related issues (GPS, Application, Payments). Responsible for personal, regional & global interaction metric and KPI goals for Seattle. Worked closely with Driver Operations, Compliance and Marketing teams to streamline internal processes. Routinely implement new processes and tools to create experiences that are on brand. Responsible for train new Experts during their on-boarding to make the experience memorable, create healthy habits, and mentor new Experts through their first 6 months with Uber. Process all incoming purchase orders and incoming mail in relation to employees of Uber and its Contractors ie.employment verification requests, information subpoenas, wage garnishments. Assisted marketing with Driver Forward and combatting the Collective Bargaining Ordinance that was passed in Seattle.

As an environmental service aid I was responsible for securing a serene environment for residents and guests of the common areas. Provide ideal solutions to problems as they arise. Perform the proper preventative maintenance to insure daily operations are conducted in a smooth and cost conscious manner. Identify clients need to maintain service level that exceed client’s expectations to ensure return business. Coordinate with property managers and contractors to identify strategic properties for business expansion, forwarded highly-desirable leads to owner for contract negotiations.

Provide excellent customer service, accurate information, and a positive attitude while pointing customers out in the right direction. Responsible for assisting customers with a varying assortment of challenges and finding cost-effective solutions to reach a resolve. Responsible for returns, parts requests (internal and external), cash handling, and fraud prevention. I received over 30 positive customer comments which was the most for my department at that time.

Responsible for monitoring customer cases and advocating for quick resolution times while retaining a high service level. Contacted customers to update them on their case resolution, and sent correspondence tothem through media channels best fit for each customer’s situation via phone, email and post. Carried outshipping and receiving through USPS, Fedex, UPS, Postal Express and freight forwarders servicing Alaska,Idaho, Hawaii and Montana.

Home Delivery: I was responsible for creating, palletizing, monitoring and organizing customer's deliveries; housing them until they were ready to be taken to the customers home by a transport service provider. Analyzed documents that were generated upon order creation, signed by transport provider and customer at the time of delivery to assist in locating merchandise that may have gone missing in transport. Recommended assembly services for more complex items. Coordinated with contractors and service providers to plan installation times.

Worked independently to contact every public school within Washington State from grades K-12, community, and state colleges to inquire about the presence of a Gay-Straight Student Alliance (GSA) in their school. If there was not an established GSA I partnered with students from each school that was interested and provided them resources to establish one. I was the point of contact for all inquires regarding GLSEN in Washington State. In my time at GLSEN, I created several databases for GLSEN which included contact information for each school as well as contact information for an advisor/faculty member in the school who would work with the student body of the GSA. I created the databases for the organization to become more data and process driven. Generated new questions for the GLSEN Annual School Climate Survey. I was responsible for creating and distributing that survey to each of the schools and their GSA chapter. Organized several events aimed at creating more inclusive communities in schools.Worked in coordination with local volunteers to host events for LGBTQ youth and GSA including:- 8th Annual GSA Leadership Summit- Over the Rainbow Festival- Safe from Bullies-Saving Lives- Students of Color Organizing (SOCO) Conference - Day of Silence- Night of Noise- GLSEN GSA Banquet- Youth Pride Dance- Seattle Pride Fest/Pride Parade The goal of working with GLSEN was to help my school and others to create safe, discrimination-free environments for youth. My main focus was to provided leadership support and guidance to peers. I was awarded the GLSEN Student Leader of the Year Award for 2011 for my contribution to creating safe spaces in schools throughout Washington State.