Riley Breen Email & Phone Number

North Carolina, United States

North Carolina, United States

Raleigh, North Carolina, United States

Garner, North Carolina, United States

Tucson, Arizona, United States

Sacramento, California

Sacramento, California

• Served as a role model for a team of 21 by setting the bar high in terms of performance and execution and acted as a consistent reference for peers, operations, and supervisors on process knowledge
• Established sincere operational relationships to ensure a superior associate experience
• Provided ongoing feedback to Managers, through 1:1’s, on developing strong associate relationships and team motivation
• Served as a peer mentor to assist with execution of job responsibilities and personal development
• Created, extracted, and analyzed exit interview survey data daily and created solutions to reduce attrition for a building of 3,000 employees
• Identified a process miss in the current appeals system and developed a comprehensive and self-sustaining appeal spreadsheet of hundreds of employees with the capabilities of updating information with minimal effort to.

Apex, North Carolina

• Operated courtesy booth and resolved two to three customer complaints per day
• Developed sense of urgency over time through coaching in how to properly handle customer issues in a professional manner which has allowed me to remain at zero complaints
• Increased customer satisfaction and played a role in obtaining a higher volume of customer compliments
• Followed all accounting procedures 100% and revised many procedures to be more time efficient
• Collaborated with and advised Customer Service Manager on implementation of new accounting system
• Received additional responsibilities of an Assistant Customer Service Manager as training for a potential promotion due to meeting all task requirements of an office assistant such as effectively managing the.

Apex, North Carolina

• Volunteered to fulfil the role of Assistant Customer Service Manager during a time of transition in the company
• Created and managed employee schedules and supervised office assistants
• Executed and analyzed weekly, monthly, and quarterly profit and loss statements to identify where loss/profit was occurring and communicated to supervisor

Greensboro/Winston-Salem, North Carolina Area

• Acted as a neutral fact finder in unfair labor practice investigations including: creating Requests for Information, taking affidavits, and writing Merit Charge Findings
• Applied labor law knowledge to determine if business labor practices were in compliance with or violated applicable federal laws: National Labor Relations Act (Wagner Act), Norris-LaGuardia Act, Taft-Harley Act, and.
• Investigated charges from individuals, outside of a union, claiming protected concerted activity had been engaged in pursuant to rights protected under Title VII of the National Labor Relations Act
• Participated in conducting a union election which included: checking individual ballots in based on an Excelsior List, verifying ballots, opening ballots, and counting ballots
• Received a government security clearance after undergoing extensive background check and receiving intensive privacy and confidentially training

Raleigh, North Carolina

• Conducted intake process of gathering initial facts pertaining to charges of discrimination
• Assisted federal investigators in gathering evidence to support claims of unlawful discrimination
• Used extensive employment law knowledge to interpret claims of discrimination under applicable laws: Title VII of the Civil Rights Act, Equal Pay Act, Title I of the Americans with Disability Act, Genetic Information.
• Acted as a neutral fact finder in discrimination investigations including: conducting interviews, assisting in fact finding conferences, and conducting on-site visits to company facilities to interview witnesses and.
• Wrote Letters of Determination and Investigative Memorandums on findings of cause in charges of unlawful discrimination
• Assisted in conciliation processes aimed at resolving claims of discrimination resulting in over $300,000 being awarded to suffering complainants on a class action case and $15,000 to an individual.

Raleigh-Durham, North Carolina Area

• Underwent extensive legal sensitivity and confidentiality training, which enhanced performance, in handling client cases involving delicate issues
• Handled and processed highly confidential information in approximately 40 client cases per day with zero complaints

Morrisville, North Carolina

• Answered incoming calls in a friendly, energetic, and professional manner and engaged in email correspondence with customers and clients regarding venue logistics and received 1 compliment per day
• Provided excellent service on sales, refunds, exchanges, and confirmations related to all ticket purchases

Apex, North Carolina

• Managed daily cash flow of sales exceeding $4,000
• Established customer relationships through answering questions and providing an efficient checkout experience

Juris Doctor, Law

Bachelor Of Science (B.S.), Poole College Of Management, Business Administration: Human Resources, 4.23; Rank 1 Out Of 5,364

Activities and Societies: Society for Human Resource Management, Tau Sigma National Honor Society, Pre-Law Student Association, Center for.

Education record