Claire Riley

Claire Riley Email and Phone Number

Lead Technical Writer @ Salesforce
san francisco, california, united states
Claire Riley's Location
Seattle, Washington, United States, United States
Claire Riley's Contact Details

Claire Riley work email

Claire Riley personal email

n/a
About Claire Riley

Claire Riley is a Lead Technical Writer at Salesforce. She possess expertise in photoshop, pro tools, editing, teaching, java and 9 more skills. Colleagues describe her as "I had the pleasure of managing Claire for three years at Postman, where she excelled as a technical writer across multiple teams. Claire took ownership of writing for several critical squads, including IAM and billing and monetization, showcasing her ability to handle complex and vital documentation. Her comprehensive understanding of how various parts of the product integrated was invaluable in a fast-paced environment like Postman. Claire's ability to represent our team effectively in collaborations with other departments, such as support and developer relations, was commendable. She consistently delivered high-quality work under tight deadlines, coordinating seamlessly with teams across the globe. Beyond her writing duties, Claire played a crucial role in onboarding new writers, reviewing PRs, and upholding our documentation standards. She also led initiatives in content analysis, identifying gaps, and improving our documentation. Claire's contributions were instrumental to our team's success. Her dedication, expertise, and collaborative spirit make her an exceptional asset. I highly recommend her!" and "I’m so glad I had the chance to work with Claire at Postman. She’s a fantastic technical writer who creates clear, comprehensive documentation that keeps the user’s needs at the forefront. She owns complex projects from planning to completion, and she builds strong relationships with stakeholders across the company. She was also a leader on our team, mentoring the other writers and working on initiatives to improve the quality of our docs. If you ever have the chance to work with Claire, take it!"

Claire Riley's Current Company Details
Salesforce

Salesforce

View
Lead Technical Writer
san francisco, california, united states
Website:
salesforce.com
Employees:
46706
Claire Riley Work Experience Details
  • Salesforce
    Lead Technical Writer - Heroku
    Salesforce Aug 2024 - Present
    Seattle, Washington, United States
  • Postman
    Senior Technical Writer
    Postman May 2021 - Feb 2024
    San Francisco Bay Area
    • Wrote and managed docs for monthly releases from up to 7 squads at a time, covering new product features and improvements for end users, as well as administrative and billing docs• Led projects focused on new content generation, gap analysis, and improving page and topic organization• Increased cross-functional collaboration by creating feedback loops with various product teams and developer relations• Contributed to improving readability, updating existing docs based on style guide changes, and addressing content gaps• Performed editorial reviews of PRs for teammates, developer evangelists, engineers, and PMs• Collaborated with PMs, engineers, designers, and customer-facing teams• Mentored and onboarded fellow technical writers onto the team
  • Postman
    Technical Writer
    Postman Sep 2019 - May 2021
    San Francisco Bay Area
    • Wrote and managed docs for biweekly product releases from 5-7 squads• Owned documentation gap analysis and resulting breakdown, prioritization of tasks• Formalized team’s content contribution pipeline and processes and iterated on style guide• Made docs contributions to improve readability, align content with style guide, and address gaps• Performed editorial reviews of PRs for fellow technical writers, evangelists, and engineers• Created FAQs from monthly live webinar chat exports
  • Postman (Api Tools)
    Customer Success Manager
    Postman (Api Tools) Mar 2018 - Sep 2019
    San Francisco Bay Area
    • Authored internal and external documentation, assisted with marketing materials• Drafted and executed small to mid-scale customer outreach campaigns• Provided end-to-end support including onboarding and product training• Communicated feature requests, enhancement opportunities, and bugs to product and engineering teams
  • Postman (Api Tools)
    Customer Success Specialist
    Postman (Api Tools) Apr 2017 - Mar 2018
    San Francisco Bay Area
    • Provided technical support for a platform with several million active users• Created Help Center content and iterated upon existing articles• Identified, researched, and recreated reported issues; involved engineers only as necessary
  • Girls Who Code
    Teacher
    Girls Who Code May 2016 - Aug 2016
    San Francisco Bay Area
    Led class of 20 high school students through basics of Scratch, Python, Arduino, HTML, CSS, and JavaScript ▪ Developed teaching materials and projects based on GWC curriculum ▪ Delegated tasks to two teaching assistants ▪ Coordinated with GE Digital partner employees and GWC headquarters
  • Tots On Bots
    Research Assistant
    Tots On Bots Aug 2015 - May 2016
    Ithaca, New York Area
    Member of cross-departmental team researching benefits of providing disabled infants increased mobility through use of robotic seat ▪ Focused on writing and transferring software to new robot model and fixing hardware as issues arose ▪ C++
  • Arena
    Research Assistant
    Arena Aug 2015 - Dec 2015
    Ithaca, New York Area
    Part of eight-person programming team developing language learning video game in Spanish ▪ Focused on game design as well as implementation in the third iteration of project ▪ JavaScript
  • Information Technology Services At Ithaca College
    Lab Consultant
    Information Technology Services At Ithaca College Jan 2013 - Dec 2015
    Ithaca, New York Area
    Responsible for opening and closing facility ▪ Handled equipment problems and routine maintenance ▪ Assisted students and faculty with lab computers and printing
  • Ithaca College
    Teaching Assistant, Advanced Audio, Audio Production, Introduction To Audio
    Ithaca College Aug 2014 - May 2015
    Ithaca, New York Area
    Introductory through Advanced Audio Production ▪ Assisted in class ▪ Managed help sessions
  • Id Tech — Camps, Academies & Online
    Instructor
    Id Tech — Camps, Academies & Online Jun 2015 - Aug 2015
    St. Mary'S College
    Developed class plans for weekly Java (ages 13-18) and JavaScript/Scratch (ages 9-12) classes ▪ Taught classes and adapted material for differing skill levels ▪ Coordinated with other instructors to create positive learning environment
  • Alzheimer'S Association®
    Social Media And Community Outreach Intern
    Alzheimer'S Association® Jun 2014 - Aug 2014
    San Francisco Bay Area
    Assisted with business donations, community outreach, mass marketing for major fundraiser ▪ Updated database
  • One Union Recording Studios
    Postproduction Intern
    One Union Recording Studios Jun 2013 - Aug 2013
    San Francisco Bay Area

Claire Riley Skills

Photoshop Pro Tools Editing Teaching Java C++ Html Javascript Broadcast Microsoft Office Facebook Social Media Python Css

Claire Riley Education Details

Frequently Asked Questions about Claire Riley

What company does Claire Riley work for?

Claire Riley works for Salesforce

What is Claire Riley's role at the current company?

Claire Riley's current role is Lead Technical Writer.

What is Claire Riley's email address?

Claire Riley's email address is cl****@****man.com

What schools did Claire Riley attend?

Claire Riley attended Ithaca College.

What skills is Claire Riley known for?

Claire Riley has skills like Photoshop, Pro Tools, Editing, Teaching, Java, C++, Html, Javascript, Broadcast, Microsoft Office, Facebook, Social Media.

Who are Claire Riley's colleagues?

Claire Riley's colleagues are Nathalie Lobato De Faria, Jamisen (Jamie) Dewitt, Sri Harsha Tirupachur Comerica, Ayane Kojima, Tarita Whittingham, Ellie Bolognesi, Jennifer Rosario.

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