Riley N. Email & Phone Number

Texarkana, Texas, United States

Identified areas for quality improvement and initiated problem solving activities to lead implementation. I helped to drive continuous improvement by working cross-functionally with sales team, upper management, parts, and service departments to determine achievable targets.Developed and implemented training material for technicians to follow along and better understand how to build the yard spotter. This also listed out every part number with the location in which we used it, which made the continuous improvement process more efficient. Potential customers appreciated this level of detail.Reviewed production goals and made recommendations, communicated potential issues and resolved/prevented. Drove financial improvement with vehicle build of materials, improved machine efficiencies, and reduced waste.Submitted reports and completed/supervised high priority tasks as requested by the General Manager and President. Monitored truck output each day and estimated production capabilities to our biggest customers up to a year out.

Pullman, Washington, United States

Generated $7.65 million in revenue with 900 beds over 12 months with an $150,000 incentive budget by targeting university events and using our budget mainly on our least popular units. The average market incentive budget was $750,000.Collected 4,000 leads through WSU student events such as football and basketball games and fall orientation -2,500 were freshmen guest cards.I interviewed over 100 candidates for all positions including, customer service, managers, maintenance, cleaners, vendors, and shuttle drivers. I trained seven direct reports to effectively lease out our apartments and build lifelong customer service skills.I found solutions to problems through creative thinking and delegated tasks to my team by utilizing their strengths. We held weekly meetings with the team, going over goals and listening to all ideas for overall property improvement.I assisted the general manager with his 10 direct reports including shuttle drivers and maintenance staff with any requested task. I made capital purchases to maintain leasing efforts and retain resident satisfaction all while decreasing turnover. I worked with vendors each summer with planning and organizing the cleaning and upgrades of over 500 beds in three weeks.Through the sale of "The Hills on Grand" from Trinitas, I continued with the same job function as before now with a new management group called "Yugo." We transitioned from the old Trinitas lease to the new Yugo lease and informed our residents of the change. I taught our staff the differences between the leases and adapted their well-documented portfolios to match the information.

Moscow, Idaho

I assisted in handling finances from checks, charges, invoices, delinquency, and all in-between. This includes any disputes that can arise from a review, resident, or co-signer which is consistently managed in a calm conversational manner.I supervised the maintenance team's work especially when it came to make-ready apartments. I was always the last person in the unit before the new tenant walked in to ensure that their new home was presented in pristine condition.We coordinated with our staff and taught them how to approach potential leads on campus as well as how to talk to businesses downtown to build relationships.I helped in training our leasing agents on how to sell our units, sign leases, make effective calls, send professional emails, give tours, handle paperwork, and process improvement to allow more time to learn new skills.

United States

I was consistently one of our top Leasing Agents when it came to selling and literally wrote a script on exactly how I can answer the phone from a new prospect who is simply interested in hearing more about us, to having them sign a full lease within 24 to 48 hours and sometimes before the phone call was over.I excelled in making necessary phone calls to current and potential residents, giving tours which likely resulted in the guest signing a lease within 24 hours, knowing the lease inside and out, always being available to cover a shift, and above all else, handling an unfortunate situation while staying calm, collected, and making sure the right steps are taken to resolve the event appropriately.

Texarkana, Tx

Took inventory of over 200 semi-trucks everyday and tracked what stage in the rebuilding process they were in. Managed database information to input and record data. Recorded notes during meetings and organized documents. Set up over 3000 labels to be placed on designated shelves for parts and assigned employees to certain tasks pertaining to finishing with labeling the parts as I departed back to Michigan for school.

Troy, Michigan

Assisted waitresses to bring trays of food out to the table. Would walk over 10 miles in a regular eight-hour shift keeping all areas suitable. Prepared dining room/hall for events that could include over 80 10ft tables and multiple stages. Closed dining rooms/halls by cleaning the floor and stacking over 800 chairs and over 3000 glasses.

Clinton Township, Michigan

Interact with customers to make them feel welcome. Prepared and served hot and cold beverages such as espresso drinks and coffee. Received and processed customer payments. Checked temperature of refrigerators, freezers, and heating equipment to ensure proper functioning and safety standards.

Jungle Joes Family Fun Center

To go throughout the building, checking on the processes of the employees, and helping with any tasks.

Schoolcraft, Mi

Traveled via bus to cornfields to pull the tassels off of the tops of each corn stock. Walked upwards of 10 miles per six-hour day and occasionally worked from 7am up until 4pm on some days. Volunteered for as much overtime as possible.

Associate'S Degree, General Studies

Activities and Societies: Captain of the Varsity Cross Country and Track teams.I ran an average of 50-65 miles a week running.

Education record

Activities and Societies: Varsity Cross Country Varsity Track and Field March of Dimes FundraiserRan Varsity Cross Country and Track..