Riley O’Keefe Email & Phone Number

Grand Rapids, Michigan, United States

System Operations Support Specialist – Current-Answer teammate questions revolving around all things Credit Union related. -Research vendors in the FinTech space to help keep the Credit Union on the frontlines of innovation. -Lead administrator for 9 unique systems including our Texting Platform Solutions by Text, Nuance Chatbot, Voice Recognition Software, and Fiserv Bill Pay software.-Back up Admin for our Lending Software Origence ArcOS, Indirect Lending Software CUDL, and Online Banking Platform Lumin.-Look for improvements in current processes to better serve our employees and members-Work with vendors to find solutions to member feedback and resolve application issues. -Roll out product updates in a smooth manner to ensure our employees are well equipped to assist our members.-All around Swiss Army Knife when it comes to anything Consumers relatedDeposit Operation -Learned the wire process for outgoing and incoming wires. -Credit and Debit member accounts when wires are processed.-Investigate wires to maintain member security and prevent fraud/scam situations. -Review mobile deposits flagged as high risk to determine if the members deposit will clear or if their account needs to be adjusted. MSCR I & MSCR II -Assist members with account related information and issues over the phone.-In charge of daily call statistics which are released to our team each morning.-Investment Services Champion for our department where I coordinate awareness events for our team to better understand products we offer. -Develop relationships to drive product awareness for indirect members to better serve their specific banking needs. -Part of the leadership team where we monitor and review calls for coaching opportunities for future sales.-Help troubleshoot member's issues when connecting their 3rd party applications to Consumers online banking.Summer Intern-Managed multiple projects including the integration of a new intranet system.

Greater Grand Rapids, Michigan Area

Worked on an assembly line completing work orders in a timely manner while following guidelines to complete the manufacturing of clean room fan units from start to finish. Gained experience with multiple tools and machines as well as forklift experience from completing day to day tasks.

Sparta, Michigan

Duties include taking out trash, vacuuming, mopping, and making sure the school is clean to the standard of quality held by GRBS.

Columbia, Missouri Area

Assisted our managers, servers, and bartenders with the preparation and delivery of food as well as cleaning tables in a fast paced environment. While working for Flat Branch the restaurant was voted #1 restaurant in Columbia.

Greater Grand Rapids, Michigan Area

Assisted managers, servers, and bartenders in anyway possible in a high pace environment. A few of my duties included assisting in food preparation, keeping track of multiple orders, cleaning tables, and greeting guests.

Bachelor’S Degree, Business Administration And Management, General, Alumni

Activities and Societies: Missouri Lacrosse

High School

Activities and Societies: Lacrosse 4 years, Football 1 year, TV Studio 2 years.