Riley Thacker Email & Phone Number

Lehi, Utah, United States

Clozd provides innovative win-loss services and technology to help B2B solution providers improve win rates, build better products, and strengthen competitive advantage. We're hiring. Come join us.

Lehi, Utah, United States

• Owned Clozd's proof of concept process from end to end which resulted in more than $4M in new business• Monitored $900K+ in annual incentive spend and implemented a new process which saved the company $110K in its first year• Led the associate team consisting of 15-18 part-time college students including hiring, training, quality assurance, capacity planning, and performance management• Restructured associate compensation and incentives which led to 100%+ individual quarterly goal attainment for the first time in three years• Streamlined the win-loss transcript editing process which decreased the cost per interview by 35%• Set up Clozd's first offshore team by evaluating various BPOs, training eight individuals on-site, monitoring KPIs, and managing the ongoing vendor relationship• Ran a series of A/B tests to improve email engagement and win-loss interview participation including an incentive optimization experiment that yielded $50K in annual savings

Lehi, Utah, United States

• Published 817 B2B win-loss interviews to executives from companies such as ADP, T-Mobile, Adobe, Google, and Salesforce• Analyzed key themes and extracted supporting quotes from win-loss interview transcripts• Developed and implemented key processes in order to increase efficiency and capitalize on sales opportunities• Reached out to 5,000+ contacts through cold calls and targeted email campaigns to increase interview participation• Hosted 3 WinLossWeek webinars with contacts from Businessolver, Pluralsight, and LogMeIn• Screened, interviewed, and trained 11 new consulting associates

Provo, Utah, United States

• Oversaw a team of five BYU students and lead market research on snacking brand trends in Asia• Translated findings into actionable items that can be implemented by General Mills • Assisted team members in completing assigned tasks and ensure completion of role responsibilities• Created a professional report and presentation to communicate our recommendations to General Mills leadership

Redmond, Wa

• Analyzed market opportunities and developed innovative plans for expansion of services • Advertised through website and social media presence and hosted company events• Fostered customer relationships and trust • Interviewed, hired, and managed five employees