Graduated in English and Portuguese Language and Literature.With over ten years of experience in commercial field, I have worked in roles such as: Customer Success, Inbound SDR, and Customer Service Analyst. I have assisted startups in various sectors, increasing their sales, appointments, and customer retention.I also worked as a Learning Instructor in the Young Apprentice program in the areas: Logistics, Administration, Commerce and Retail, and Industrial Production, thereby increasing the apprentices' job placement rates in their respective companies.I have experience with tools such as: Hubspot, RD Station, Exact Sales, Pipedrive, Movidesk, Zendesk, BlipDesk, Asaas, Redrive, and G-Suite.