David Ring Email & Phone Number

Plymouth, Michigan

Responsibilities include :• Maintain and transition COBOL, legacy asp and vb5 applications.• Design and create new .Net applications, websites, web services and API's.• Assist clients in complex and challenging business transitions from prior vendors.• Work closely with clients to document, design, code, test and implement new solutions and improvements.• Manage outsourced projects in SME/Project Manager roll.

PAYMENT SPECIALIST / LEAD ANALYST (2015-Present)Responsibilities include:• Review, analyze and resolve simple to complex payment processing issues. • Analyze, identify, and communicate system issues from the GUI Monitor and reports.• Serve as a point of contact for all Payment System issues.• Promote collaborative efforts across teams and individuals toward shared goals. • Meet with clients daily to discuss improvements and outstanding issues.SENIOR QUALITY ANALYST (2013-2015)Responsibilities include:• Perform analysis reviews of software upgrades ensuring quality and compliance against the Software Development Life Cycle (SDLC). • Consistently perform reviews with a commitment to the client’s expectations of a 5 Day Service Level Agreement (SLA). • Communicate review issues with project managers to assess the risk of situations discovered. Offer appropriate suggestions and recommendations.• Present documented review results in a professional manner to the client with credibility and confidence. • Communicate and discuss the review results with the client Quality Managers.• Meet with clients weekly to discuss quality process improvements and outstanding issues.• Meet with team daily to provide feedback for process improvement and to assist in resolving identified issues to ensure review consistency. • Mentor new and junior staff on review processes and procedures.• Act as Subject Matter Expert (SME) for deliverables and/or checkpoints within the SDLC and review process. PROGRAMMER / ANALYST (2012-2013)Responsible for designing, developing, testing, implementing and maintaining software systems that deal with automotive manufacturing.

Responsible for designing, developing, testing, implementing and maintaining software systems that deal with benefits administration. Including health care eligibility, pension benefits, vacation benefits and contributions (employer and self-pay).

SYSTEMS ENGINEER - Backoffice Systems (2004-2009)Responsible for the maintenance and enhancement of the following computer applications: labor management, cash, claims, labels and signs, warranty, backtraffic, foretraffic, item management and receiving.

SYSTEMS ENGINEER - Backoffice Systems (2001-2004)Responsible for the maintenance and enhancement of the following computer applications: labor management, cash, claims, labels and signs, warranty, backtraffic, foretraffic, item management and receiving.SYSTEMS ENGINEER - SMART Team (1999-2001)Member of a small team of programmers who worked on all applications identifying and solving defects quickly and effectively.SYSTEMS PROGRAMMER - Customer Payment Authorization System (1991-1999)Designed, maintained and enhanced real-time application to authorize customer credit cards, checks and refunds. PROGRAMMER ANALYST - Store Software (1987-1991)Responsible for maintaining and enhancing mainframe application to create and store software groups for updating the backoffice applications. Involved in all aspects of application from design to implementing code. Received multiple awards and promotions due to work effort and quality of work.

PROGRAMMER ANALYSTWorked in a small company environment specializing in customized changes to manufacturing and financial applications. Involved in all aspects of the company including: design, develop, maintain, enhance and test computer programs, hardware maintenance and support, installation of hardware and software, client training and support.

Bachelor Of Science, Computer And Information Science, Minor In Statistics

Software Engineering Certificate