Rinto Thomas Email and Phone Number

As the General Manager and Head of Mother Care Hospital, I have led the institution for the past 5 years, directly reporting to the Managing Director. I oversee all departments, construction, new projects, and liaise with government officials.Since joining Mother Care Hospital 8 years ago, I have overseen its growth from a 100-bed facility with 12 doctors and 85 staff to a 250-bed institution with 75 doctors and 600 staff, spanning 1.85 lakh sqft. Under my management, the hospital achieved NABH accreditation, financial stability, and established numerous super speciality and supportive departments.**Key Responsibilities and Achievements:**- Monitored hospital performance through guest satisfaction systems and financial reports.- Maintained service quality via evaluations and complaint investigations.- Developed financial objectives and prepared management reports.- Established HR functions ensuring employee motivation, training, and compliance.- Maintained community involvement and public affairs.- Executed marketing, sales, and operational activities.- Ensured regulatory compliance with all laws and regulations.- Managed stakeholder relations with tact and courtesy.- Established preventive maintenance for hospital assets.I conduct daily meetings to review activities and monthly meetings to analyze departmental data, fostering hospital growth and employee engagement. Committed to continuous improvement, I focus on future projects to enhance patient care and institutional excellence.

Business of health care and it’s complete solutions including technology solutions, education, ecommerce, research and development, laboratories. Also, to engage in the business of Pharmaceuticals including it’s manufacturing, trading, dealing, stocking, import, export and research & development.

Scheduling appointments, assisting with major decisions, helping patients understand complex medical information, evaluating care quality, and working with other health care professionals to ensure that the correct path is being taken. Overseeing the smooth operations of the facility. Careful monitoring of healthcare routines. Act as a liaison between patients, nurses, doctors, and different departments within the hospital.Scheduling procedures like tests and x-rays, transcribing doctors' orders, and ordering medical and office supplies.As a part of broader medical team, keeping pace with the potentially hurried and stressful environments. Provide guidance, support, and advice to patients dealing with complex medical issues.Helping clients navigate through a medical care scenario that involve a variety of different doctors and treatment methods.Reporting the irregularities immediately to operations manager.Ensure all necessary paperwork is in place, and provide orientation sessions for the new hires.

Screening phone calls, inquiries and requests, and handling them when appropriate.Meeting and greeting visitors at all levels of seniority.Organizing and maintaining diaries and making appointments.Dealing with incoming email, faxes and post.Taking dictation of the books for publishing.Producing documents, briefing papers, reports.Liaising with clients, suppliers and other staff.Involved in decision-making processes.Acting as a first point of contact: dealing with correspondence and phone calls.Booking and arranging travel, transport and accommodation.Reminding other staff of important tasks.Typing, compiling and preparing reports and correspondence.Collating and filing expenses.