Rinto Thomas Email and Phone Number

• Working as the primary IT Support contact for the staff/managers/admins of offices and branches.• Strong understanding of Windows and Linux Operating system installation, administration, security, user management, networking, disk configuration, and troubleshooting.• Provides application support to software like L CODE, Human Resource Management Software, CRM, MIS, CCTV surveillance Software. • Cabling and installation of Network devices such as Routers, Switches, NVRs, etc.• CCTV Installation, cabling, positioning, and network connectivity configuration.• Biometric devices installation, connectivity, and support.• Install, maintain DSC Alarm Security devices and monitor for security threats and connectivity to CMS.• Install, configure, share printers and scanners.• Monitor all LAN, WAN, and other networking systems and coordinate with ISP.• Diagnose and resolve all technical issues related to hardware and software.• Ensure security and integrity of the network.• Maintain and register the IT Asset data.• Configures and documents new programs and applications.• Monitors potential threats, vulnerabilities, and implements appropriate courses of action. • Performs quarterly audits for the purpose of improving the efficiency of systems.• Conducts daily system health checks.• Microsoft Office installation, configuration & troubleshooting of issues related to Email clients like MS Outlook, Thunderbird.• Experience with installing, supporting, and administering Data Leakage Protection Software (DLP).• Experience with installing, supporting, and administering the following programs: Microsoft Office 2003, 2007, 2010, 2013, 2016, Office 365 suite applications, Symantec Antivirus, FORTICLIENT VPN Client, etc.• Add business locations and maintain/improvise the Google Business locations for visibility in Googe maps.

• Functions as the primary System Administrator for Forex / Finance branches • Strong understanding of Windows system administration, installation, security, user management, networking, disk configuration.• Provide application support to software’s like Core Banking Software, Human Resource Management Software, CRM, MIS, CCTV Software. • Experience with installing, supporting and administering Data Leakage Protection Software (DLP).• Diagnosed and resolved all technical issues related to hardware and software.• Supported all LAN, WAN and other networking systems.• Ensured security and integrity of network.• Configures and documents new programs and applications.• Monitors potential threats, vulnerabilities and implements appropriate courses of action. • Performed quarterly audits for the purpose of improving efficiency of systems.• Conducted daily system health checks.• Ms Office & Outlook Configuration and Troubleshooting.• Bio-metric support.• CCTV basic Installation, Cabling, Positioning and providing Remote Network Access.• Experience with installing, supporting and administering the following programs: Microsoft Office XP, 2003 and 2007 suite applications, Symantec Antivirus, FORTICLIENT VPN Client, and variety of software such as Core Banking Software, HRMS, CRM, Norton Ghost etc.

• Installation, Operation, Administration, Maintenance and Upgradation of the complete IT infrastructure• Deployment of various new Hardware, Software, Equipment that school Specifies• Educating other staff and students about various aspects of IT usage and proper handling of IT equipment• Create, change, and delete user accounts per request• Set up accounts and workstations• Troubleshoot and resolve issues related to hardware such as printers, projectors, Screens and application systems• Develop expertise to train staff on new technologies.

● Provide computer help desk support via Electronic communications with end-users.● Gather customer’s information and determine the issue by evaluating and analysing the symptoms● Research required information using available resources● Resolve all issues related to Windows Operating System Related issues ( Windows XP, Windows Vista, Windows 7, Windows 8, 8.1& 10)● Setting up new computers with OS installation, formatting, backup, network connectivity etc● Maintaining the network & troubleshooting the network related issues.● Responsible for maintaining & troubleshooting network printers.● Responsible for sharing the network printers.● Resolve all issues on Browsers (Internet Explorer, Firefox, Google Chrome , Safari)● Resolve all issues on Email clients (Outlook, Windows Mail, Windows Live Mail, Outlook Express, Thunderbird, IncrediMail etc.)● Resolve all issues related to Microsoft office editions (Office 2003, Office 2007, Office 2010, Office 2013, Office 365 etc.)● Resolve issues on Microsoft office applications ( Word, Excel, PowerPoint etc )● Resolve issues on Apple products ( Mac OS, iPad-iPod Sync with iTunes, issues on iTunes etc.)● Resolve issues related to Antivirus products (Norton, McAfee, Windows Defender, Microsoft Security Essentials, Trend Micro, Panda Internet Security, AVG, Kaspersky, Bit Defender etc.)● Resolve issues related to different Webmail (Yahoo, Gmail, Hotmail, Comcast, Verizon etc.)