Richard Rios-Stevens Email & Phone Number

Citrus Heights, CA, US

Roseville, California, United States

- Managed post-close collateral risk assessment audit project under direction of the Vice President of Operations. - Evaluated over 3,000 properties for home loans in accordance with Interagency Evaluation and Appraisal Guidelines. Provided property valuation, defining accurate opinions of market value and analyzing suitability for loan collateral..

- Optimized fulfillment and operational performance through strategic execution of proven best practices for multiple Amazon Vendors each grossing as high as $6,000,000 annually.- Greatly improved operational performance scorecards, bringing all scores above 99% compliance through case submission, chargeback disputes, logistics strategies, process mapping.

Sacramento, California

- Managed all purchase orders, invoices, and Electronic Data Interchanges (EDI) for the company's domestic and international Amazon accounts, averaging $7,500,000 annually.- Established and implemented fulfillment procedures, unifying involved departments and streamlining execution at all levels through inventory check and forecast, production, purchase.

Sacramento County, California, United States

A 501(c)7 non-profit organization, the Moustache and Beard Social Club (MBSC) is dedicated to community service, fundraising efforts for local charities, and supporting military veterans and families.The MBSC is one of PAWS (Pet Adoption Wellness Services) top benefactors in Northern California.As Vice President, I helped to organize the second largest.

Roseville, California

- Supervised all RMA activity for 20 employees. Formulated procedures, delegated tasks, and trained department staff.- Increased customer satisfaction by implementing enhanced procedures for return material check-in, reducing resolution time by up to one week, and ensuring that final actions were taken by company agents within 24 hours of receipt..

Portland, OR / Folsom, CA

- Provided uniquely tailored services and quotes to US based business owners.- Maintained top 10% performance on the sales board.- Over 200+ outbound calls daily.- Adjusted sales scripts to better target the needs and interests of potential clients.- Scheduled call back times and consistently followed through with appointments.

Portland, Oregon Area

Professional installation and repair of above-ground and in-ground, vinyl lined swimming pools. Specializing in Sharkline, Doughboy, and Zodiac pools. Operated machinery and performed manual labor.www.NWswim.com

Portland, Oregon Area

Networked with, advertised to and solicited clients; prepared and performed playlists; created and taught purposeful agendas for beginning and intermediate guitar students.

Corbett, OR

New home construction and remodeling.

Advanced Managment Certificate, Business Administration And Management, General

To verify this certificate, visit http://verify.eazl.co - (certificate no. 8720) Used at top firms such as Amazon®, Unilever®, Walmart®.

Feedback & Performance Management Certificate, Business Administration And Management, General

To verify this certificate, visit http://verify.eazl.co - (certificate no. 8904) Used at Citibank, Yelp!, Oracle, & other leading.

Recruiting And Hiring Certificate, Business Administration And Management, General

To verify this certificate, visit http://verify.eazl.co - (certificate no. 8913) Eazl’s Recruiting and Talent Acquisition Training.

Customer Support Management Certification, Customer Care

Activities and Societies: Graduated with 100% Issue Resolution, 100% positive customer satisfaction surveys (CSAT Top 2 Box), and lowest.

Social Sciences

Activities and Societies: String ensemble - composed additional guitar part to Vivaldi's 'Gloria.' Areas of study included: English.

High School Diploma, Music

Activities and Societies: Took multiple advanced placement classes, including English, government, and economics.