Rio Silver Email & Phone Number

London Area, United Kingdom

❖ Managed the office environment and handled all facilities requests;including purchases and maintenance of stock levels for consumables, stationery and office equipment.❖ Coordinated office events and onboarding for new employees.❖ Assisted with reception duties, including visitor coordination, contractor access and inbound deliveries.❖ JIRA support and board building for employee requests and ongoing internal projects.

Brighton, England, United Kingdom

❖ Supported the Production and Software Engineering team in complete administrative capacity.❖ Full JIRA board and task management including dashboard maintenance, schedule tracking and project management.❖ Scrum coordinator and facilitator every Monday,Wednesday & Friday as well as ensuring recorded meetings are archived and uploaded.❖ Maintained communication with the wider business on timelines and milestones through regularly updated Confluence pages.❖ Ad-Hoc testing of software and bugs where required.❖ Workplace and facilities management including but not limited to the day to day running of office space.

Guildford, England, United Kingdom

❖ Manage remote and two UK workplaces and facilities requests, including services, scheduling, repairs, office moves, purchases, and maintenance of asset and equipment databases.❖ Serve as the main contact for organising staff and offsite events, assisting with schedule management, facilitating training and meetings, and coordinating UK and international travel arrangements.❖ Provide support for UK finance, including reconciliation, invoice management, payments, as well as individual and executive level support with internal expense processes.

London, England, United Kingdom

❖ Solely redesigned Central Operations Onboarding using ADDIE and Kirkpatrick models.❖ Key facilitator for in person/remote Central Operations onboarding sessions, acting as a backup facilitator for other parts of the business where necessary.❖ Full creative control over the newly implemented Learning Management System, including extensive content creation, learner/manager dashboard design and assets.❖ Managed the Central Ops section of the LMS and all e-Learning initiatives.❖ Provided support to the L&D Managers through scheduling assistance, freight SME expertise and collaboration on projects.❖ Lead producer for company assets, certifications and learning materials using tools such as Adobe Illustrator, Vectornator and Canva

London, England, United Kingdom

❖ ZenDesk Subject Matter Expert, acting as point of contact for all Operations enquiries, support and improvement projects.❖ Point of Contact for L&D requests, including design support, assessments, content creation & facilitating learning sessions.❖ Close collaboration with the Hong Kong Operations team to ensure L&D and Central Operations standards are uniform.❖ Management and upkeep of Central Operations internal processes content on Confluence.❖ Administrative support to Booking Operations Associates through Invoice management, Logistics Platform maintenance, tracking shipments and triaging customer/supplier communications.

Customer care and support for Gousto during unprecedented growth period. ZenDesk as primary tool; skilled in email, telephone, live chat and twitter customer support. Achievements include: Discovering mobile app bug and created a workaround solution, instantly eliminating the common complaint caused by the bug and minimising other issues as a result. The workaround was then turned into a step by step Atlassian guide for staff.

New Malden, Surrey

Provide an exclusive after sales service and support to the retail Flight Centre customer base.Achievements include:Organisation of materials and documents for the Concierge team, leading to the implementation of new working system within the team.Wrote and published guide to 'Best Brunches in Dubai' which featured on the Flight Centre UK website.Participation in a sponsored trip to Washington DC to increase interest and tourism figures.

London, United Kingdom

Manage all aspects of the customer journey which includes: Creating appointments, qualification of needs, planning and delivering tailor made itineraries and mitigating any changes or cancellations.

London, United Kingdom

Computappoint was founded in 1991 and originally focused on the recruitment of Technical Support staff. Although they still specialise in the Technical Infrastructure arena, they have expanded into many other areas. As a quality provider of technical IT staff in the UK, they pride themselves in practicing what they preach. Their goal is to develop long term relationships with companies and individual IT professionals alike.Our formula for SuccessThe majority of our candidates have been referred to us, and as such are vetted. We offer quality account management services based on intelligent communication, honesty and a thorough understanding of your needs.Specialist Sectors Include: Investment Banking Financial Services E-Business Technology Consultancy Telecommunications Television/Media Professional ServicesSpecialist Areas Covered IT Management - Senior Line Managers, Team Leaders, Programme & Project Managers. Windows 2000/2003/XP Specialists - Designers, Architects, Server Managers, Deployment Engineers. Unix - Solaris, Linux, HPUX, TRU64, AIX. Database Administrators - Oracle, Sybase, SQL Server, Ingres. Email Specialists - Exchange 5.5/2003 & Lotus Notes Designers, Architects, Deployment Specialists Technical Consultancy - UNIX, VMS, Desktop Services, LANs & WANs, Systems Integration. Production Support Analysts/Operators. Systems and Network Managers/Administrators - TCP/IP, CISCO, W2000, Novell, Network Design & Performance Analysis. Enterprise & Service Delivery Managers/Specialists Business Analysts, Systems Analysts. Software Developers - C, C++, VB, VB.Net, Java, J2EE, XML, HTML, .Net, C#, Oracle, SQL. Security / Risk/Compliance Consultants - PKI, Firewalls, Host Intrusion, Network, Windows 2000, Unix, VMS Security, Risk Analysis, Web Server Security & Encryption.Specialties: IT Recruitment delivered with Integrity, Quality of Service and Professionalism.

Mayfair, London

Advanced Diploma In Environmental And Land Based Studies

English Literature, Geography, Photography

Education record