Joseph Rios Email & Phone Number

I have established a reputation as a transformational leader who is driven by challenges, undeterred by obstacles, and committed to furthering standards of excellence. I am skilled in uncovering anomalies, determining causes, and proposing solutions to facilitate corrective actions. I have proven ability to identify and resolve potential issues via in-depth analysis of systems. Known for installing and configuring complex hardware and operating systems, with keen focus on minimizing system downtime.• I have excellent interpersonal skills, with expertise in customer interaction, relationships development, and systems solutions delivery.• I am refined communicator; capable of liaising across various organizational levels and collaborating with teams to manage implementation of systems.• I am highly-skilled at Technical Support Services, Quality Assurance & Control, Critical Problem Resolution, Cloud Service Management, Network Setup & Configuration, System Deployment & Maintenance, Customer Service, Client Satisfaction, Equipment Maintenance, Team Leadership, and Staff Mentoring.• I am instrumental at operating various technical systems:Web Hosting – Websites, Domain Name Acquisition, Basic HTML / PHP / MySQL, FTP/SFTP/SSH, DNS, Email, WordPress / WP CLI, Various CMS, Ubuntu Linux Servers, OpenStack / OS-CLINetworking – Router Configuration, Cable Management, Equipment Acquisition | Microsoft Office 365Computer Repair – OS Install, Tune-ups, Virus Removal, Hardware Upgrades, Copier Configuration, Builds from ScratchZendesk (Knowledge Base & LiveChat) | LivePerson (LiveChat software)Salesforce (Knowledgebase & Ticketing) | Five9 - (VoIP software for inbound/outbound calls)Jira (Bug reporting and tracking software) | Slack (Company communication)ADP - (Tracking hours/accounting) | Google Workspace - (Formally G Suite)Zoom/WebEx/Teams/Skype/GoToMeeting (Video communication Software)Udemy - (Online video courses and free training from prior companies)While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved.

Listed skills include Domain Name System, Linux, Computer Hardware, Windows, and 15 others.

• 

  Long Beach City College

  Computer Systems Networking And Telecommunications