Marco Rios Email & Phone Number

Holland/Muskegon, Mi

Greater Grand Rapids, Michigan Area

- Plan, organize and effectively present product portfolio of Michigan Works! System services to employers, job seekers and the community.- Market training programs to employers and coordinate requests for training.- Provide technical assistance and support to employers using State of Michigan online data bank, including registration and worker recruitment.- Maintain knowledge of current jobseeker marketplace and provide employers with labor market information.- Review and analyze employer input to make resource recommendations, and provide coordinated community collaborations that support business needs.- Represent and promote the Michigan Works! system through participation in career fairs, exhibits, tours, community projects, and job fairs at public, social and business events.- Review and analyze state and federal workforce grants and make associated recommendations.- Prepare routine and special reports as needed.- Responsible for Workforce Development program outcomes in collaboration with staff.- Establish and maintain professional and effective working relationships with local and regional business communities, keeping customer satisfaction as a guiding factor.- Attend professional development activities, training's, and seminars.- Sit on external boards and committees and participate in activities with business related service organizations.- Actively participate in continuous quality improvement processes.

Holland/Zeeland

Grand Rapids, Michigan

- Verizon Business representative liaison for my area, developed and discovered new business opportunities- Generated leads and build connections with local businesses to expand customer outreach- Developed, and coached a sales team in higher level customer service strategies to meet and exceed sales goals- Collaborated with regional and company-wide teams on new initiatives and training processes

Greater Grand Rapids, Michigan Area

- Utilized strategies to address customer concerns and find solutions to benefit the customer and company- Executed the selling cycle in a concise, professional and ethical manner to maximize customer experiences while contributing to profits- Established strong customer relationships through multiple communication platforms to maintain and expand current accounts, build new accounts and drive sales- Generated leads and created strategies/solutions for business's that would improve their bottom-line - Handled service inquiries from customers by providing efficient, courteous customer service and assistance

Holland, Mi

- Part of a select team to comprehensively improve the ergonomic process- Understood the Ergonomic principle and implemented it- Effectively communicated with management and team members to achieve team and company goals

Allendale, Mi

- Contacted and collaborated with student and local organizations to sponsor and host events- Achieved a strong, visible social media presence and developed concepts with viral potential. - Continuously monitor online public relations and ensure the success of client programs- Identified and researched new client possibilities, collaborated with local organizations and created campaigns generating awareness- Evaluated social media marketing strategies to determine return on awareness- Assisted and managed in planning daytime programs