Rocio Rodriguez, Pmp, Cisa, Cism, Aws Sa Email & Phone Number

United States

o SOC Program Lead at the United States Department of Agriculture (USDA/OCIO/CPOC/CSID/CDOD) Cyber Team, to manage culturally diverse SOC branches focused on delivering solutions that balance customer requirements, while achieving organizational goals and objectives.o Responsible for coordinating Tier 3 support with project managers, Software Engineers, Networking, and Service Center Operations regarding all matters related to the technical component of vulnerability management, creating… Show more o SOC Program Lead at the United States Department of Agriculture (USDA/OCIO/CPOC/CSID/CDOD) Cyber Team, to manage culturally diverse SOC branches focused on delivering solutions that balance customer requirements, while achieving organizational goals and objectives.o Responsible for coordinating Tier 3 support with project managers, Software Engineers, Networking, and Service Center Operations regarding all matters related to the technical component of vulnerability management, creating and maintaining service transition process documentation to ensure all operational teams and service partners are aware, prepared, and capable of supporting all new services introduced into the live environment. o Lead meetings with the goal of auditing the technical readiness of teams to ensure all knowledge transfer, knowledge articles, infrastructure/network diagrams, monitoring and all documentation are complete, accurate and reviewed/approved by team leads. o Making SOC improvements by bringing innovation and automation to our tools and security processes by analyzing current state of technology as it relates to security attributes. o Responsible for the creation of standard operating procedures, and guidelines for 140 engineers of various teams: Scanning Vulnerability Assessment, Firewall Management, EndPoint Detection, and Pentest teams. Toolsets: Tenable.io, Cohesity, Nagios, Splunk, Tanium, and Penterao Make recommendations on security services that were consolidated from inherited solutions.o Organize and lead engineering stand ups with Security SMEs. o Develop a weekly report using OneNote for all engineers’ weekly accomplishments and planned activities. o Able to develop practical and creative solutions to most complex problems, fully addressing systems, rules, procedures, and quality controls. o Driving improvements by continually improving Service Management with Remedy and ServiceNow reporting on open, in progress and closed request tickets. Show less

Washington, United States

o Worked for the Softrams client, the United States Department of Agriculture (USDA/OCIO) Cyber Team.o Responsible for the creation of standard operating procedures, and the swimlane Visio process flows for the ServiceNow EVS ticketing system of the SAP Toolsets: (Tenable.sc/Tenable.io) Forescout, Nagios, Splunk, and Tanium. o Tasked with monitoring and maintaining updates on equipment lists, rack elevation drawings, block diagrams, configuration records, system environment diagrams,… Show more o Worked for the Softrams client, the United States Department of Agriculture (USDA/OCIO) Cyber Team.o Responsible for the creation of standard operating procedures, and the swimlane Visio process flows for the ServiceNow EVS ticketing system of the SAP Toolsets: (Tenable.sc/Tenable.io) Forescout, Nagios, Splunk, and Tanium. o Tasked with monitoring and maintaining updates on equipment lists, rack elevation drawings, block diagrams, configuration records, system environment diagrams, logical inventory spreadsheets, and IP listingso Organize and lead meetings with the Network and Security engineers, taking meeting minutes and creating training documentation regarding firewalls, scanning, and endpoint detection & response. o Performs process analysis to design or redesign systems work flows to ensure that processes are customer focused, consistent, effective and efficient.o Responsible for the implementation and training planning across multiple sites and documentation of processes.o Able to develop practical and creative solutions to most complex problems, fully addressing systems, rules, procedures, quality, controls, and metrics.o Responsible for Communication Plans outlining the technology systems which support each process.o Manages large projects and activities of multiple project teams which may include staff from other mission areas. o Presenting Service Management capability during customer Team meetings. o Driving improvements by continually improving Service Management with Remedy and ServiceNow. o Augment Tier 1 support using SharePoint Lists and Teams when needed to provide further clarification into end-user inquiries. Show less

Washington, District Of Columbia, United States

This project requires documentation regarding the 30-year-old invoice process system maintained by USAC.org for the installation of WiFi to low-income libraries and schools paid for by the Federal Communications Commission (FCC).o Leading meetings with developers to identify the tables and databases in the present system to create a Visio High-level diagram for managemento Conducted interviews with various users, SMEs, and technical staff to gather data and create a new system that will… Show more This project requires documentation regarding the 30-year-old invoice process system maintained by USAC.org for the installation of WiFi to low-income libraries and schools paid for by the Federal Communications Commission (FCC).o Leading meetings with developers to identify the tables and databases in the present system to create a Visio High-level diagram for managemento Conducted interviews with various users, SMEs, and technical staff to gather data and create a new system that will be upgraded.o Researched the current process and translated technical information into manuals and/or web-based documents for both internal non-technical and technical users.o Helped define policy and objectives by monitoring and measuring ISO 27001 processes.o Observed the current production, developmental, and experimental activities to determine operating procedures.o Tested the operational effectiveness of the new system and aligned the documentation with ongoing updates on policies & procedures.o Gathered requirements within the planning, coordination, and oversight of sprint releases and emergency change requests in an Agile implementation environment.o Created a PowerPoint presentation focused on errors of the current system to help different teams to view the big picture regarding the USAC E-Rate Invoicing System. o Edited, clarified, and proofread documents written by other technical staff on ways to follow a DMAIC methodology software development process to update and improve their own documentation.o Managed multiple developer teams, their complex project sprints & provided regular updates to the Manager of Quality Assurance. o Ensured FCC/USAC documentation is consistent with the organization's brand message, business objectives, & stylistic standards.o Communicated documented procedures for the clients Operational and technical users.o Controlled & monitored internal documentation, ensuring a high quality of professional products. Show less

Washington D.C. Metro Area

•Managed the training department by coordinating enrollment, content, preparation, and delivery of stand-up and online training: Salesforce (Classic/Lightning), Foundation Connect, Resource Central, DOMO, Windows 10, New Hire IT Essentials, DocuSign, Litmos, Run Thru, Determine, Box and Office 365 (Word, Excel, PowerPoint, Access, SharePoint/Teams, Yammer, Planner, and Project). •Created documentation regarding IT processes explained in workbooks, self-directed materials, job aids… Show more •Managed the training department by coordinating enrollment, content, preparation, and delivery of stand-up and online training: Salesforce (Classic/Lightning), Foundation Connect, Resource Central, DOMO, Windows 10, New Hire IT Essentials, DocuSign, Litmos, Run Thru, Determine, Box and Office 365 (Word, Excel, PowerPoint, Access, SharePoint/Teams, Yammer, Planner, and Project). •Created documentation regarding IT processes explained in workbooks, self-directed materials, job aids, facilitator’s guides, and learning assessments•Developed basic e-learning multi-media training with manipulation tools, including audio, video, animations, and still images using Adobe products. •Created & Managed a SharePoint Training page organizing different user guides & one-pagers for students to download after class. •Assisted Management with IT Salesforce and Security policies & procedures and the New Hire Essentials Training Guide.•Administered evaluation tools and perform use case HTML testing of the LITMOS CMS learning system.•Evaluated and tested the LMS onsite training program to ensure best practices are being followed.•Met with subject matter experts to write, edit, index, or revise documentation of limited scope and technical complexity.•Coordinated meetings after researching the subject to provide detailed user guides within the desired deadlines.•Attended Salesforce meetings on the development of the lightning software using PHARMA GxP guidelines to create forms according to the specifications of the client and updated in the GMP biotechnology manufacturing software.•Created a Plan of Instruction (POI) to help the front end developers create multiple instructional, user-experience, learner, context to map core competency, performance objectives & questions/answer exercises. •Handled multiple tasks & designs from conception to delivery with methods including synchronous, asynchronous, simulation on graphic designs for computer & mobile devices. Show less

Washington D.C. Metro Area

• Responsible for Program Management of the Tier III Enterprise Messaging Service - Cloud Services (EMS-CS) group help desk support in a contract with USDA serving 120,000 users.• Supervised 70 IT Admins/IT Pros and maintained email and Remedy communication with the Admins/IT Pros after they contacted the EMS-CS team to report the changes needed.• The IT Pro would provide the Impact on the environment, the description of the change, the communication plan, and the test plan.• This… Show more • Responsible for Program Management of the Tier III Enterprise Messaging Service - Cloud Services (EMS-CS) group help desk support in a contract with USDA serving 120,000 users.• Supervised 70 IT Admins/IT Pros and maintained email and Remedy communication with the Admins/IT Pros after they contacted the EMS-CS team to report the changes needed.• The IT Pro would provide the Impact on the environment, the description of the change, the communication plan, and the test plan.• This change would receive CAB review to complete the change. If some of the cases an SRM/CRQ or WO was created and taught to the EMS-CS tech for 365, Word, Excel, Access, PowerPoint, SharePoint, Skype for Business, Exchange, Salesforce, Digital Signage, broadcast messaging and eDiscovery.• The Service Now specialist helped our change management team to develop the SRM/CRQ & WO in Remedy.• Participated in weekly meetings that were held, first internally, and with Government personnel to discuss improvements to existing processes.• Created various change request SOPs and a change request Quick Reference Guide for, SRM/CRQ/WO. • Created new processes or capabilities while meeting or exceeding Government expectations.• Enrolled and taught EMS-CS techs to integrate Change Management into their daily routines by the end of the base contract year.• Practiced different change cases each Technician had until they learned.• Held Change Management lessons learned meetings with deliverables to research processes of how the techs respond to user requests.• Experience in planning, coordination, and maintaining oversight of sprint releases of different teams and emergency change requests in an Agile implementation environment. Show less

Washington D.C. Metro Area

• Authored and shared all changes made to the gaming development project for two clients.• Coordinated Skype meetings for website designers, the clients, their superiors, or a creative team to create the look and feel of multiple pages on a website.• The developers used Photoshop to create imaginative gaming computer graphics software & Illustrator to create these designs. • Conducted technical and management briefings & oversaw and directed complex technical tasks before gaming… Show more • Authored and shared all changes made to the gaming development project for two clients.• Coordinated Skype meetings for website designers, the clients, their superiors, or a creative team to create the look and feel of multiple pages on a website.• The developers used Photoshop to create imaginative gaming computer graphics software & Illustrator to create these designs. • Conducted technical and management briefings & oversaw and directed complex technical tasks before gaming projects began.• Supervised web designers and their JavaScripts to animate graphics, program policies, purposes, & goals to developers ' changed or modification of the actual game code. • Supervised each game level designer to ensure that each level created is consistent with the other levels, so the game has a uniform look and feel.• Tasked all game level designer contractors to prepare status reports describing their video game details & who created visual and structural elements of a game. • Conducted meetings to check on the design level of gameplay, from map features like cities, rooms, and tunnels to environmental conditions like day/night, weather and resources, specifying locations of items and entities, start and exit locations, scripted event locations that are triggered by gameplay, adding non-player characters, dialogue and more.• Followed the software development testing process, design telemetry, and reporting models to create a variety of media programs to add film clips or sound to a website.• Performed quality control on Looker and Tableau software results; ensuring console game publishing defined by contractor performance with data exploration and analysis to meet established performance standards. • Monitored data in SQL to increase Gaming steps that align with strategic priorities. • Participated in group decisions regarding defining outlines and documenting learning needs assessment, data analysis, lessons learned, and recommended learning solutions. Show less

Herndon, Va

The Inc. Cybersecurity Engineering Team is responsible for providing appropriate security development and support of tools and its services to enable the GSOC to utilize the state-of-the-art security tools and methods. • Lead meetings with stakeholders to describe the controls used in all of BAE Systems.• Downloaded the NIST 800 controls document that was over 500 pages.• Edited each control via meetings where I conducted interviews with various users and technical staff to gather… Show more The Inc. Cybersecurity Engineering Team is responsible for providing appropriate security development and support of tools and its services to enable the GSOC to utilize the state-of-the-art security tools and methods. • Lead meetings with stakeholders to describe the controls used in all of BAE Systems.• Downloaded the NIST 800 controls document that was over 500 pages.• Edited each control via meetings where I conducted interviews with various users and technical staff to gather data for documentation.• Plans develops and manages strategic technology initiatives utilizing project management concepts and technical tools including implementation of effective scheduling, tracking and problem management, and the transition of projects to the appropriate operational area within Information Technology.• Routinely tracks plans and schedules, identifies, and resolves critical path and conflicts, and facilitating communication across project teams.• Develops weekly project reports on status and issues related to on-going projects which includes time reporting and status reporting to management of work completed each week. • Develops cross-functional and integrated project plans.• Development of all deliverables within the project management process.• Provides status reports or assists with status report preparation for large-scale IT projects.• Worked with departments on select initiatives to prepare them for consideration by management. • This includes any pre-planning work to clearly define the scope of the project to be proposed and/or formatting the project for including in the portfolio management and tracking system. Show less

Online

This Project is for Amgen and includes the Pharma GxP validation process for the Business Regulated Medium/Low Org managed by the Salesforce organization documentation for audit (specifically for labs). • Responsible for leading WebEx meetings with Salesforce Architects, Developers and for the planning of compliance documentation and the validation process. • Maintained and updated the systems inventory documentation according to the testing results of the validation.• Wrote and… Show more This Project is for Amgen and includes the Pharma GxP validation process for the Business Regulated Medium/Low Org managed by the Salesforce organization documentation for audit (specifically for labs). • Responsible for leading WebEx meetings with Salesforce Architects, Developers and for the planning of compliance documentation and the validation process. • Maintained and updated the systems inventory documentation according to the testing results of the validation.• Wrote and updated the System Requirements Specification and the System Design Specification documents in accordance with the GxP Guidelines. • Created and edited GxP reports around data integrity, security controls, and combining comments on final documents in Quip and other repositories. • Documented the GxP Validation testing of 3 Amgen Organizations within Salesforce classic and lightning. • Assisted Salesforce Governance and Sprint Readout alignment meetings with Salesforce Architects, Engineers, developers, and management to identify the validation criteria. • Established security systems, compliance policies, and procedures for the Security team and Management Review. • Identified clear roles and responsibilities of all resources and created a matrix with the findings. • Provided training on the new validation process using Articulate 360/Rise and documented the supplier relationships and handling process. • Performed continuous validation improvement activities with resources dealing with all departments.• Planned, wrote, edited, and maintained currency of operational, maintenance, and process/ procedural documents for paper multimedia or web-based publication to include system design, reports, dashboard, integration processed, and infrastructure requirements. Show less

Rockville, Maryland

•This Pharma based management company migrated the servers to the Data Center in Ashburn, VA.•Created a Plan of Instruction (POI) document outlining the front end developers creating multiple instructional, user-experience, learner, context to map core competency, develop performance objectives, exercises, and the analysis of questions/answers based on topics and techniques •Developed are easy to read guides with learning solutions while handling multiple tasks with multiple designs… Show more •This Pharma based management company migrated the servers to the Data Center in Ashburn, VA.•Created a Plan of Instruction (POI) document outlining the front end developers creating multiple instructional, user-experience, learner, context to map core competency, develop performance objectives, exercises, and the analysis of questions/answers based on topics and techniques •Developed are easy to read guides with learning solutions while handling multiple tasks with multiple designs from conception to delivery with methods including synchronous, asynchronous, simulation, mobile device, or other innovative technology learning resources.•Lead many teams review of the documentation details on layout skills to compose design documents, workbooks, self-directed materials, job aids, & facilitator’s guides•Created hands-on training development with basic proficiency with multi-media tools, including audio, video, animations, and still images with Adobe products • Maintained SharePoint Reporting on help desk issues with the change management cab meetings due to our network migration.• Created the engineering team's documentation in SharePoint (server build form, VDI request form, Backup and archive forms, Storage request form, and FTP request forms in InfoPath 2010). • Maintained SharePoint Admin duties for IT Operations, Infrastructure, Help Desk, Production Services, Network Engineering depts. capturing statistics for metrics reporting.• Directed meetings and activities needed to complete lab Pharma GxP tasks. • Prepared a report of my findings for Pharma GxP audits for management.• Used the GxP process management software system to update GLP GCP GMP regulations within the documentation. • Attended the ISO audits meetings and changed the findings to get certification acceptance.• Our help desk ran out of Footprint licenses, so I created an InfoPath form that was used for Request for Change (RFCs) in the Help Desk Footprints application, (Saving Catalyst 40K) Show less

• Responsible for assisting 25 engineers and programmers working for the NASA ICESat-2 project on a 3-year class C(+) Light Detection And Ranging (LIDAR) mission that is scheduled to launch in 2014.•Created a Plan of Instruction (POI) document outlining the front end developers creating multiple instructional, user-experience, learner, context to map core competency, develop performance objectives, exercises and the analysis of questions/answers based on topics and techniques •Developed… Show more • Responsible for assisting 25 engineers and programmers working for the NASA ICESat-2 project on a 3-year class C(+) Light Detection And Ranging (LIDAR) mission that is scheduled to launch in 2014.•Created a Plan of Instruction (POI) document outlining the front end developers creating multiple instructional, user-experience, learner, context to map core competency, develop performance objectives, exercises and the analysis of questions/answers based on topics and techniques •Developed learning solutions and supporting assets for the training department, included are easy to read the documentation that guides solution development with various software•Organized meetings with Management to gather requirements and validate that the training meets learning objectives and to evaluate the effectiveness of the training through the use of assessments, and surveys. •Responsible for handling multiple tasks with multiple designs from conception to delivery with methods including synchronous, asynchronous, simulation, mobile device, or other innovative technology learning resources. •Lead many teams review of the documentation created with high tech writing and layout skills to compose design documents, workbooks, self-directed materials, job aids, facilitator’s guides, and learning assessments•Created hands-on training development expertise with basic proficiency with multi-media manipulation tools, including audio, video, animations, and still images with Adobe products •Created a SharePoint Training page where I organized different guides and one-pager guides for students to download after class•Worked with Logisticians, Engineers and managers to complete tasks using, 365, HTML, Visio, Project, Adobe Acrobat Professional, Camtasia, Captivate, Articulate and Photoshop. Show less

I was part of a Technical Writing team that migrated the FAMII manual to Drupal CMS system for Carefirst. • Responsible for converting the FEP Administrative Manual v.II (FAM2) MS Word documents to structure into a program called Drupal, which is an XHTML and CSS (Cascading Style Sheets) product being used to put the data in XML, which can be converted to XHTML (web display), PDF, and used by web services. • Attended knowledge transfer sessions on converting to and editing documents in… Show more I was part of a Technical Writing team that migrated the FAMII manual to Drupal CMS system for Carefirst. • Responsible for converting the FEP Administrative Manual v.II (FAM2) MS Word documents to structure into a program called Drupal, which is an XHTML and CSS (Cascading Style Sheets) product being used to put the data in XML, which can be converted to XHTML (web display), PDF, and used by web services. • Attended knowledge transfer sessions on converting to and editing documents in Drupal which is a Web Based Content Management Systems. Prepared Meeting Minutes for some daily team meetings.• The goal of this project was to have "single source documents", so the FAM2 can be displayed in multiple formats (web, print, even exposed as help files to other applications).• Responsible for quality control and formatting. • We met deadlines and were ahead of schedule according to the project timeline.• Created a change control table for the FAM II Project.• Created an Excel spreadsheet that shows the progress of the migration, formatting and approval of the 3000+ pages that make all the chapters and exhibits. Performed quality assurance checks of materials to make sure they adhere to standards and guidelines.• Created the FAM II Trainer’s Guide showing the steps needed to migrate a document from Word into Drupal.• Created an Excel FAM II Migration status report document, so that the client is able to assign a different chapter or exhibit by selecting a pull-down menu that displayed the names of the available resources.• Updated documents within Microsoft Word using Infomap based on Release 4 updates.• Tested the functionality of the documentation site and offered suggestions for improvement.• Edited the training/system from Use Cases, functional specifications and requirements documents. Show less

Gaithersburg, Maryland

I assisted in the preparation of two proposals for HR Solutions in the Army. Developed process flows for IT, HR, Operations and Administration following the CMMI level 3.• Prepared and edited two winning proposals for The Army HR Solutions. • Modified documents and checked for content/formatting.• I have experience working with a proposal team responding to RFPs, RFQs, and RFIs with the help of FedBiz.com• Among all responsibilities our proposal team was required to write and… Show more I assisted in the preparation of two proposals for HR Solutions in the Army. Developed process flows for IT, HR, Operations and Administration following the CMMI level 3.• Prepared and edited two winning proposals for The Army HR Solutions. • Modified documents and checked for content/formatting.• I have experience working with a proposal team responding to RFPs, RFQs, and RFIs with the help of FedBiz.com• Among all responsibilities our proposal team was required to write and edit all volumes such as: the Technical volume, the Past Performance of Partners volume, the Socio Economic Commitment volume, the Price/Cost volume, and the Appendix of resumes volume.• The Technical Volume contained the Technical Capability, Communication, Key Personnel, Management Oversight Plan, Deliverables, Roles and Responsibilities, Cost, Schedule, Outcomes Management, Risk Management, Mitigation, Continuity of Operations, Transition Management, Security Clearance, Personnel Life Cycle Support, Training /Certification Programs, Quality Control and Quality Assurance. The Executive Summary, the Socio-Economic Commitment, the Volume Summary has the Small Business Participation Plan, and the Price/Cost Volume.• Participated in the evaluated of the LMS and onsite training program to ensure best practices are being followed.• Created and developed project charters and developed standards to establish the training department and oversee learners.• Created a training plan to organized enrollment, plan and strategize the training approach and learning objectives.• Planned and executed a strategic communication plan through approved channels to oversee executive reporting and analytics. Show less

• Prepared Meeting Minutes for Team meetings, Workgroup meetings, and Project Management meetings• Responsibilities included testing the company LMS system and participating as the PM Content Administrator and to oversee content asset management.• Participated in the evaluated of the LMS and onsite training program to ensure best practices are being followed.• Created and developed project charters and developed standards to establish the training department and oversee… Show more • Prepared Meeting Minutes for Team meetings, Workgroup meetings, and Project Management meetings• Responsibilities included testing the company LMS system and participating as the PM Content Administrator and to oversee content asset management.• Participated in the evaluated of the LMS and onsite training program to ensure best practices are being followed.• Created and developed project charters and developed standards to establish the training department and oversee learners.• Transferred the Project Execution, Monitoring, and Control Phase Diagram “As-Is” model into the “To-Be” process phase using MS Visio (“Swim Lane format). Developed the Life Cycle Management training plan. • Worked with team to develop the draft Project Execution, Monitoring, and Control process diagram. • Developed and modified IT Life Cycle Project Management process documentation. Show less

• Responsible for editing all forms of technical documentation from Requirements Specifications, Design Documents, and procedures documents.• Communicate with and derive information from the analysts through meetings.• Testing the operation of in-house software development and editing changes of procedures.• Verification of website button descriptions and functionality in VA Medicaid User Manual documentation.• Responsible for the editing of documents according to client… Show more • Responsible for editing all forms of technical documentation from Requirements Specifications, Design Documents, and procedures documents.• Communicate with and derive information from the analysts through meetings.• Testing the operation of in-house software development and editing changes of procedures.• Verification of website button descriptions and functionality in VA Medicaid User Manual documentation.• Responsible for the editing of documents according to client requirements, from conception through production.• Worked with quality systems environment with a contract for Virginia State Medicare Program, working with configuration management and control systems • Used all Microsoft Office products including: Word, Excel, PowerPoint, Access, Outlook, Visio, Adobe Acrobat an Adobe Professional.• Utilized a Database Management System called Citrix EDMS Metaframe Presentation Server to check the various functions of the screens in the Medicare Website. Show less

Alexandria, Virginia

• Responsibilities included testing the company LMS system and participating as the PM Content Administrator and to oversee content asset management.• Participated in the evaluated of the LMS and onsite training program to ensure best practices are being followed.• Created and developed project charters and developed standards to establish the training department and oversee learners.• Wrote and edited Standard Operating Procedures for operational, instructional, maintenance and… Show more • Responsibilities included testing the company LMS system and participating as the PM Content Administrator and to oversee content asset management.• Participated in the evaluated of the LMS and onsite training program to ensure best practices are being followed.• Created and developed project charters and developed standards to establish the training department and oversee learners.• Wrote and edited Standard Operating Procedures for operational, instructional, maintenance and test procedures for systems administrators within all Securities and Exchange Commission sites.• Evaluated and edited technical procedures for Share Point Portal Server 2003, Systems Management Server 2003, Citrix, VMWare and Live Communications Server 2005.• Created Custom List Forms with SharePoint Designer.• Responsible for Remedy help desk calls, assigned tickets to help desk techs and engineering staff in Tier 1, Tier 2 and Tier 3. • Duties included ticketing response, answering PC Help desk e-mails, maintaining scheduling on SharePoint 2007.• SharePoint Reporting help desk issues and reported daily to management on log of open/closed tickets.• Coordinated document library creation and maintenance with various users• Continue to update documentation needed for testing and migration to all 12 SEC offices.• Created on-line Help Screens and CBTs using RoboHelpX5.• Wrote and edited policies for the Information Technology Infrastructure Program for the Office of Enterprise System, OIT. Show less

Bethesda, Maryland

• Wrote and edited operational, instructional, maintenance and test procedures for paper, and website distribution to systems administrators within all Navy Medicine sites.• Recommended formats responsive to technical and customer requirements.• Planned, coordinated, and analyzed data researched for various presentations of Active Directory migration.• Created and managed schedules, prepared status reports related to the review and updating of documents. • Conducted interviews… Show more • Wrote and edited operational, instructional, maintenance and test procedures for paper, and website distribution to systems administrators within all Navy Medicine sites.• Recommended formats responsive to technical and customer requirements.• Planned, coordinated, and analyzed data researched for various presentations of Active Directory migration.• Created and managed schedules, prepared status reports related to the review and updating of documents. • Conducted interviews with technical staff to gather data for documentation.• Evaluated written documentation of technical procedures, turning the information into a Quick Reference Guide to Managing Active Directory.• Deployment of new SharePoint environment configuration and architecture • Managing system security • System patching and upgrades • Configuring SharePoint services and settings • Managing site quotas and file size limits • Reviewing and monitoring usage reports • Responsible for Remedy help desk calls, assigned tickets to help desk techs and engineering staff in Tier 1, Tier 2 and Tier 3 and answering PC Help desk e-mails. .• Managing content databases and creating new ones as required • Administering and maintaining sites and sub-sites • Wrote and edited Memorandums and Policies related to E-mail within Navy Medicine.• Prepared Meeting Minutes from conference calls with various sites related to Windows Server 2003 Active Directory Migration.• Developed resolutions to meet guidelines of all documents located within the seven phases in the Active Directory Website.• Served as a liaison between the Government Program Manager and my contract Program Manager with the planning of process improvement writing and various projects of the AD Team.• Prepared reports summarizing research findings, made presentation and defended recommended actions to management personnel.• Programs used: MS Office 2003, Project 2002/2003, Visio 2003, Photoshop, and Macromedia. Show less

Rockville, Maryland

• Assisted the Program Manager of the Airport Security Project with Chile, South America.• Maintained e-mail communication overseeing and coordinating the operational aspects of installation projects with personnel within Unisys defining the project issues needed to meet the client-satisfaction goals and objectives. • Responsibilities included testing the company LMS system and participating as the PM Content Administrator and to oversee content asset management.• Participated in… Show more • Assisted the Program Manager of the Airport Security Project with Chile, South America.• Maintained e-mail communication overseeing and coordinating the operational aspects of installation projects with personnel within Unisys defining the project issues needed to meet the client-satisfaction goals and objectives. • Responsibilities included testing the company LMS system and participating as the PM Content Administrator and to oversee content asset management.• Participated in the evaluated of the LMS and onsite training program to ensure best practices are being followed.• Created and developed project charters and developed standards to establish the training department and oversee learners.• Translated all correspondence and attachments from English to Spanish that Unisys-Chile sent InteliTrac. • Prepared the rough draft of the Administration and the User Manual using Microsoft Word 2003 with the help of all the programmers and Software Engineers.• Translated large manuals from English to Spanish for the contract with Unisys-Chile.• Prepared Multimedia presentations for 40 sub-contractors using Trainersoft and Adobe.• Developed and administered training for 4 Chilean Unisys employees to learn InteliTrac's Kiosk Client, Administration Console, and the Enrollment Manager with the programmers' help. • Developed training using a 3-D program for 40 sub-contractors that did the parsing of 14,000 pictures for GEPOL in Santiago, Chile. • Maintained database of hardware throughout the office using Access 2002. Maintained database of Student Enrollment and Timekeeping using InfoPath 2003.• Prepared PowerPoint presentations and created the incoming log form, the attendance log, the invoice and expense reports using Excel.• Assisted the Director of Operations with the Health Insurance process for all employees.• Created procedures for the installation and training of the security system for all employees. Show less

• Adult Stand-Up Classroom Training using Microsoft Office 97/2000 and older versions - Word, Excel, PowerPoint, Access and Outlook.• Limited Support - WordPerfect & Lotus 123.• Communications SMTP, Internet/intranet, and HQE Help Desk, MS Internet Explorer• Researched training and development, learning theory, methods and techniques for adult training.• Multi-media presentations, professional speaking and review of performance based educational software.• Wrote new end-user… Show more • Adult Stand-Up Classroom Training using Microsoft Office 97/2000 and older versions - Word, Excel, PowerPoint, Access and Outlook.• Limited Support - WordPerfect & Lotus 123.• Communications SMTP, Internet/intranet, and HQE Help Desk, MS Internet Explorer• Researched training and development, learning theory, methods and techniques for adult training.• Multi-media presentations, professional speaking and review of performance based educational software.• Wrote new end-user training manuals for training classes.• Updated existing end-user training manuals for training classes.• Helped design and maintain the HQE Training Website.• Coordinated class arrangements and developed database for registration of classes.• Maintained STARS Access Database (Student Tracking Registration System).• Received help desk calls, assigned tickets to DIR engineering staff, and kept a log off open /closed tickets. Show less

Many Certifications, A+, Net+, Security+, Mcse, Cissp, Itilv4, Certified Change Management Prof. (Ccmp), Oracle Developer

Cissp For Managers

Computer Science

Master Of Education - Med