Rocio Rodriguez, Pmp, Cisa, Cism, Aws Sa Email & Phone Number

United States

o SOC Program Lead at the United States Department of Agriculture (USDA/OCIO/CPOC/CSID/CDOD) Cyber Team, to manage culturally diverse SOC branches focused on delivering solutions that balance customer requirements, while achieving organizational goals and objectives.o Responsible for coordinating Tier 3 support with project managers, Software Engineers.

Washington, United States

o Worked for the Softrams client, the United States Department of Agriculture (USDA/OCIO) Cyber Team.o Responsible for the creation of standard operating procedures, and the swimlane Visio process flows for the ServiceNow EVS ticketing system of the SAP Toolsets: (Tenable.sc/Tenable.io) Forescout, Nagios, Splunk, and Tanium. o Tasked with monitoring and.

Washington, District Of Columbia, United States

This project requires documentation regarding the 30-year-old invoice process system maintained by USAC.org for the installation of WiFi to low-income libraries and schools paid for by the Federal Communications Commission (FCC).o Leading meetings with developers to identify the tables and databases in the present system to create a Visio High-level.

Washington D.C. Metro Area

• Managed the training department by coordinating enrollment, content, preparation, and delivery of stand-up and online training: Salesforce (Classic/Lightning), Foundation Connect, Resource Central, DOMO, Windows 10.
• Created documentation regarding IT processes explained in workbooks, self-directed materials, job aids… Show more
• Created documentation regarding IT processes explained in workbooks, self-directed materials, job aids, facilitator’s guides, and learning assessments
• Developed basic e-learning multi-media training with manipulation tools, including audio, video, animations, and still images using Adobe products.
• Created & Managed a SharePoint Training page organizing different user guides & one-pagers for students to download after class.
• Assisted Management with IT Salesforce and Security policies & procedures and the New Hire Essentials Training Guide.

Washington D.C. Metro Area

• Responsible for Program Management of the Tier III Enterprise Messaging Service - Cloud Services (EMS-CS) group help desk support in a contract with USDA serving 120,000 users.
• Supervised 70 IT Admins/IT Pros and maintained email and Remedy communication with the Admins/IT Pros after they contacted the EMS-CS team to report the changes needed.
• The IT Pro would provide the Impact on the environment, the description of the change, the communication plan, and the test plan.
• This… Show more
• This change would receive CAB review to complete the change. If some of the cases an SRM/CRQ or WO was created and taught to the EMS-CS tech for 365, Word, Excel, Access, PowerPoint, SharePoint, Skype for Business.
• The Service Now specialist helped our change management team to develop the SRM/CRQ & WO in Remedy.

Washington D.C. Metro Area

• Authored and shared all changes made to the gaming development project for two clients.
• Coordinated Skype meetings for website designers, the clients, their superiors, or a creative team to create the look and feel of multiple pages on a website.
• The developers used Photoshop to create imaginative gaming computer graphics software & Illustrator to create these designs.
• Conducted technical and management briefings & oversaw and directed complex technical tasks before gaming… Show more
• Conducted technical and management briefings & oversaw and directed complex technical tasks before gaming projects began.
• Supervised web designers and their JavaScripts to animate graphics, program policies, purposes, & goals to developers ' changed or modification of the actual game code.

Herndon, VA

• The Inc. Cybersecurity Engineering Team is responsible for providing appropriate security development and support of tools and its services to enable the GSOC to utilize the state-of-the-art security tools and methods.
• Lead meetings with stakeholders to describe the controls used in all of BAE Systems.
• Downloaded the NIST 800 controls document that was over 500 pages.
• Edited each control via meetings where I conducted interviews with various users and technical staff to gather… Show more The Inc. Cybersecurity Engineering Team is responsible for providing appropriate security.
• Edited each control via meetings where I conducted interviews with various users and technical staff to gather data for documentation.
• Plans develops and manages strategic technology initiatives utilizing project management concepts and technical tools including implementation of effective scheduling, tracking and problem management, and the.

Online

• This Project is for Amgen and includes the Pharma GxP validation process for the Business Regulated Medium/Low Org managed by the Salesforce organization documentation for audit (specifically for labs).
• Responsible for leading WebEx meetings with Salesforce Architects, Developers and for the planning of compliance documentation and the validation process.
• Maintained and updated the systems inventory documentation according to the testing results of the validation.
• Wrote and… Show more This Project is for Amgen and includes the Pharma GxP validation process for the Business Regulated Medium/Low Org managed by the Salesforce organization documentation for audit (specifically for.
• Wrote and updated the System Requirements Specification and the System Design Specification documents in accordance with the GxP Guidelines.
• Created and edited GxP reports around data integrity, security controls, and combining comments on final documents in Quip and other repositories.

Rockville, Maryland

• This Pharma based management company migrated the servers to the Data Center in Ashburn, VA.
• Created a Plan of Instruction (POI) document outlining the front end developers creating multiple instructional, user-experience, learner, context to map core competency, develop performance objectives, exercises, and.
• Developed are easy to read guides with learning solutions while handling multiple tasks with multiple designs… Show more
• Developed are easy to read guides with learning solutions while handling multiple tasks with multiple designs from conception to delivery with methods including synchronous, asynchronous, simulation, mobile device, or.
• Lead many teams review of the documentation details on layout skills to compose design documents, workbooks, self-directed materials, job aids, & facilitator’s guides
• Created hands-on training development with basic proficiency with multi-media tools, including audio, video, animations, and still images with Adobe products

• Responsible for assisting 25 engineers and programmers working for the NASA ICESat-2 project on a 3-year class C(+) Light Detection And Ranging (LIDAR) mission that is scheduled to launch in 2014.
• Created a Plan of Instruction (POI) document outlining the front end developers creating multiple instructional, user-experience, learner, context to map core competency, develop performance objectives, exercises and.
• Developed… Show more
• Developed learning solutions and supporting assets for the training department, included are easy to read the documentation that guides solution development with various software
• Organized meetings with Management to gather requirements and validate that the training meets learning objectives and to evaluate the effectiveness of the training through the use of assessments, and surveys.
• Responsible for handling multiple tasks with multiple designs from conception to delivery with methods including synchronous, asynchronous, simulation, mobile device, or other innovative technology learning resources.

• I was part of a Technical Writing team that migrated the FAMII manual to Drupal CMS system for Carefirst.
• Responsible for converting the FEP Administrative Manual v.II (FAM2) MS Word documents to structure into a program called Drupal, which is an XHTML and CSS (Cascading Style Sheets) product being used to put the data in.
• Attended knowledge transfer sessions on converting to and editing documents in… Show more I was part of a Technical Writing team that migrated the FAMII manual to Drupal CMS system for Carefirst.
• Attended knowledge transfer sessions on converting to and editing documents in Drupal which is a Web Based Content Management Systems. Prepared Meeting Minutes for some daily team meetings.
• The goal of this project was to have "single source documents", so the FAM2 can be displayed in multiple formats (web, print, even exposed as help files to other applications).
• Responsible for quality control and formatting.

Gaithersburg, Maryland

• I assisted in the preparation of two proposals for HR Solutions in the Army. Developed process flows for IT, HR, Operations and Administration following the CMMI level 3.
• Prepared and edited two winning proposals for The Army HR Solutions.
• Modified documents and checked for content/formatting.
• I have experience working with a proposal team responding to RFPs, RFQs, and RFIs with the help of FedBiz.com
• Among all responsibilities our proposal team was required to write and… Show more I assisted in the preparation of two proposals for HR Solutions in the Army. Developed process flows for IT, HR, Operations and.
• Among all responsibilities our proposal team was required to write and edit all volumes such as: the Technical volume, the Past Performance of Partners volume, the Socio Economic Commitment volume, the Price/Cost.

• Prepared Meeting Minutes for Team meetings, Workgroup meetings, and Project Management meetings
• Responsibilities included testing the company LMS system and participating as the PM Content Administrator and to oversee content asset management.
• Participated in the evaluated of the LMS and onsite training program to ensure best practices are being followed.
• Created and developed project charters and developed standards to establish the training department and oversee… Show more
• Created and developed project charters and developed standards to establish the training department and oversee learners.
• Transferred the Project Execution, Monitoring, and Control Phase Diagram “As-Is” model into the “To-Be” process phase using MS Visio (“Swim Lane format). Developed the Life Cycle Management training plan.

• Responsible for editing all forms of technical documentation from Requirements Specifications, Design Documents, and procedures documents.
• Communicate with and derive information from the analysts through meetings.
• Testing the operation of in-house software development and editing changes of procedures.
• Verification of website button descriptions and functionality in VA Medicaid User Manual documentation.
• Responsible for the editing of documents according to client… Show more
• Responsible for the editing of documents according to client requirements, from conception through production.

Alexandria, Virginia

• Responsibilities included testing the company LMS system and participating as the PM Content Administrator and to oversee content asset management.
• Participated in the evaluated of the LMS and onsite training program to ensure best practices are being followed.
• Created and developed project charters and developed standards to establish the training department and oversee learners.
• Wrote and edited Standard Operating Procedures for operational, instructional, maintenance and… Show more
• Wrote and edited Standard Operating Procedures for operational, instructional, maintenance and test procedures for systems administrators within all Securities and Exchange Commission sites.
• Evaluated and edited technical procedures for Share Point Portal Server 2003, Systems Management Server 2003, Citrix, VMWare and Live Communications Server 2005.

Bethesda, Maryland

• Wrote and edited operational, instructional, maintenance and test procedures for paper, and website distribution to systems administrators within all Navy Medicine sites.
• Recommended formats responsive to technical and customer requirements.
• Planned, coordinated, and analyzed data researched for various presentations of Active Directory migration.
• Created and managed schedules, prepared status reports related to the review and updating of documents.
• Conducted interviews… Show more
• Conducted interviews with technical staff to gather data for documentation.

Rockville, Maryland

• Assisted the Program Manager of the Airport Security Project with Chile, South America.
• Maintained e-mail communication overseeing and coordinating the operational aspects of installation projects with personnel within Unisys defining the project issues needed to meet the client-satisfaction goals and.
• Responsibilities included testing the company LMS system and participating as the PM Content Administrator and to oversee content asset management.
• Participated in… Show more
• Participated in the evaluated of the LMS and onsite training program to ensure best practices are being followed.
• Created and developed project charters and developed standards to establish the training department and oversee learners.

• Adult Stand-Up Classroom Training using Microsoft Office 97/2000 and older versions - Word, Excel, PowerPoint, Access and Outlook.
• Limited Support - WordPerfect & Lotus 123.
• Communications SMTP, Internet/intranet, and HQE Help Desk, MS Internet Explorer
• Researched training and development, learning theory, methods and techniques for adult training.
• Multi-media presentations, professional speaking and review of performance based educational software.
• Wrote new end-user… Show more

Many Certifications, A+, Net+, Security+, Mcse, Cissp, Itilv4, Certified Change Management Prof. (Ccmp), Oracle Developer

Cissp For Managers

Computer Science

Master Of Education - Med