Risa Epstein Email & Phone Number

- chauffeur- meal planner- activity director- chef- errand extraordinaire

Orlando, Florida Area

- Respond to membership and certification inquires via phone or email- Communicate with new applicants via phone or email to guide them through the process of being certified- Troubleshoot questions from members with problems accessing online exams and website- Collect and process payments for new applicants, annual dues, reinstatements, and insurance.

Greater Atlanta Area

• Manage certification review course for SHRM-Atlanta members.
• Manage on boarding, recruitment and engagement process for members.
• Manage Volunteer Leadership Team for the membership vertical.
• Provide membership data and metric reports to volunteers, team, board and national office.
• Liaison between organization and student chapters at local colleges.

Atlanta, Georgia

• Provide day-to-day operational support for client.
• Work with volunteer committees and interface with the association members.
• Maintain the membership database ensuring accuracy of its content.
• Provide customer support to members, handle member inquires and requests and manage clients general email.
• Ensure payments are processed for memberships and event registrations. Each month reconcile credit cards, totaling over $500,000 for the year.
• Setup and manage online registration for all events, over 60 a year.

Greater Atlanta Area

• Serve as a trainer for new registration team members.
• Work on multiple clients with proven success in winning repeat business.
• Build and maintain registration websites, create and maintain vital reports, print materials based on meeting needs.
• Managed 5,000 attendees at the first ever MineCon Event; maintained professional communication and follow up with client and attendees throughout all aspects of program.
• Liaison between clients and attendees. Handle processing payment and financial reporting for clients.
• Order, pack and ship meeting supplies based on meeting size specifications.

• Worked on corporate meetings and events such as Advisory Board Meetings, Incentives, Investigator Meetings, Dinner Meetings and Plan of Action Meetings.
• Built and maintained registration websites, created and maintained vital reports, ‘Quality Control’ processes, printed materials based on meeting needs, handled mass mailings for attendees.
• Managed meetings with 15 - 1,300 attendees; maintained professional communication and follow up with venue, client and attendees throughout all aspects of programs.
• Ensured deadlines specified in hotel contracts and new business forms were met.
• Worked with air department to ensure itineraries and transportation was handled. Communicated with hotel(s) to manage rooming lists to ensure accurate arrival and departure, often travelled nationwide onsite to ensure.
• Worked with meeting manager(s) in all factors of pre-planning and post-meeting processes.

• Created proposals, corporate presentations, handled logistics & executed event from start to finish
• Created and designed new tours for the Central Florida market.
• Researched, updated and restructured company’s inventory by contacting vendors and updating information for the Orlando, Daytona, Tampa and Jacksonville areas.
• Served as Administrative Assistant for the Orlando office.
• Assisted Business Development Manager with marketing projects.

Hospitality, Bachelor Of Science

Activities and Societies: Alpha Epsilon Phi, Eta Sigma Delta Honor Society

Education record