Risfa Yolanda Putri Email & Phone Number

Batam, Riau Islands, Indonesia

West Papua Province, Indonesia

• HR Policy Management: Reviewed, updated, and revised company HR policies, including hiring practices and vacation protocols, ensuring alignment with company procedures and regulatory requirements.• Work Environment Enhancement: Fostered a positive and responsive work environment, improving employee awareness of health and safety protocols.• Regulatory Guidance: Provided up-to-date information on regulations and policies to employees, enhancing compliance and operational knowledge.• Stakeholder Communication: Acted as a liaison between project management, clients, and the HR team to resolve documentation and data-related issues. Supported compensation calculations and addressed employee concerns.

West Papua Province, Indonesia

• Document Control Management: Coordinated with the contractor's document control team and managed internal and external document flows. Ensured accurate recording and filing of documents and maintained comprehensive tracking systems.• Cross-Department Coordination: Collaborated with various departments to manage document control processes and ensure adherence to procedures. Maintained and updated databases for tracking documentation and part numbers.• Work Permit Expatriate Documents: Managed all aspects of work permit expatriate documents, including the collection, submission, and renewal processes. Ensured compliance with relevant regulations.• Quarantine Management: Effectively managed the quarantine of personnel on board during the COVID-19 pandemic. Adapted swiftly to unforeseen challenges, ensuring compliance with health and safety protocols and maintaining operational continuity.• Administrative Support: Provided administrative support to team members to meet project objectives and deadlines. Contributed to the development and training of document management personnel.• Documentation and Reporting: Managed the receipt, distribution, and storage of documentation and drawings. Prepared final documentation for client handover and maintained a master document register.• Calendar Management: Scheduled internal and external meetings, including teleconferences and interviews. Organized and updated agendas for effective time management.• Travel and Expense Coordination: Arranged travel logistics, including flight and hotel reservations, business visa applications, and transport services. Prepared accurate monthly expense claims and managed budget tracking.

Riau Islands Province, Indonesia

• Clinic Management: Coordinated with all stakeholders to align clinic goals with company and client objectives. Managed the annual budget and provided high-quality training sessions.• Client Relations: Served as the primary contact for client-related issues, addressing both commercial and technical concerns. Ensured high levels of customer satisfaction through effective coordination with internal departments.• Sales and Performance: Achieved clinic sales targets and contributed to the overall success of clinic operations.

Batam

• Administrative Support: Delivered comprehensive secretarial and administrative support to project teams, ensuring efficient daily operations. Managed stock levels of stationery and other supplies.• Attendance and Reporting: Maintained accurate attendance records and compiled weekly manhours reports. Organized training sessions, staff events, and business meetings.• Data Management: Handled data entry, mail sorting, and document preparation. Managed travel arrangements and oversaw PPE distribution for new employees and visitors.

Batam, Indonesia

• Customer Service Excellence: Delivered outstanding customer service by taking orders, preparing beverages, and handling complaints. Managed high-volume orders and maintained a fast-paced service environment.• Sales Enhancement: Increased sales through personalized recommendations and food pairings. Built strong customer relationships and encouraged repeat business through exceptional service.• Quality Assurance: Ensured beverage preparation met company standards, contributing to customer satisfaction and brand reputation.