Rishab Sharma Email & Phone Number

Sydney, New South Wales, Australia

This is my role where I'm the first level as well as the level of escalation to 2nd level (when required) of contact of all inside and outside customers and handling all administrative tasks:Th administrative tasks includes:Azure administration support and governanceApplication and Database monitoringSecurity health monitoringRollout and support of new Azure servicesSupport and management of compute platformsConfiguration and capacity management for Azure subscriptionsAssist with Azure cloud migration initiativesReview new Azure service requestsThese are the following Teams I can see myself professional within an organization1- User Management Team2 -Intune Application Creation and Deployment/Assignment Team3 - Service Administration - The real Intune Admins 4 - MAM Team5 - Device/Profile Management Team6 - Conditional Access Team7 - Company Resource Access Team8 - Software Update Management Team9 - Intune Admin10 - O365 Admin

Kingsgrove, New South Wales, Australia

My responsibility was to help customers with software, hardware, and networking problems. I was in charge of providing telephone and email support to the clients. Answering incoming calls, providing timely and effective problem-solving, and helping other Level 1 with handling the IT issues was my everyday task.Deciding what level of response is required in response to phone or email requests for IT support from clients. Providing network, computer, server and peripherals troubleshootingDocumentation on the client site should be updated.Verifying that client backup software is running and backup jobs are running properly on a regular basis.Applications used on daily basis- - ConnectWise Ticketing system- Kerio Control Firewall- Kerio Operator- Kerio Mail- RDC (Remote Desktop Connection), Hyper-V, Team Viewer- Active Directory, DHCP- N-Able

Sydney, Australia

Worked as an administrator to develop and handle disaster recovery plans, installing a wide range of network equipment, keeping the network secure and up-to-date including licensing of all software and securities. • Troubleshooting Operating Systems, Applications & Hardware issues• Writing up documentation and processes • Keeping network secure and up to date including licensing of software• Cloud and Desktop Support using AWS• Worked over VMware and different Virtualisation SoftwareAccomplishments – • Using Amazon Web Service in workplace environment• Hardware and Software installations and support

Bachelor Of Engineering - Be (Honours)

Diploma In Networking