Simplivity Support Engineer
Current- Part of the break-fix team, responsible for troubleshooting both software and hardware issues related to HPE SimpliVity’s Hyperconverged Infrastructure (HCI).- Conduct remote sessions to address various alerts and issues in vCenter or VMware environments.- Focus on identifying and resolving problems from the SimpliVity perspective, ensuring smooth storage operations and business continuity for customers.- Proficient in deployment and upgradation of SimpliVity servers, which includes ESXi installations, firmware upgrades, and related tasks.- Handle the unique architecture of SimpliVity, which integrates compute, storage, and networking into a single solution.- Manage hardware replacements and resolve system errors to ensure optimal performance.- Collaborate with customers and internal teams to diagnose issues, provide solutions, and support enterprise data centers.- Ensure that mission-critical workloads are highly available and that system performance remains resilient.- Possess comprehensive knowledge of vCenter and VMware features.