Rishabh Gupta Email & Phone Number

Noida, Uttar Pradesh, India

Network & Server Monitoring Support for Western Alliance Bank Clients:Providing pro-active Monitoring Support for Application / Servers & Networking devices to the respective Stakeholders in the Western Alliance Bank.Creating the Incidents in ServiceNow and sending the email to the respective stakeholders when the alert gets triggered in our monitoring tools.Gained hands-on experience on Monitoring Tools such as SolarWinds (Primary Tool), ThousandEyes (App Monitoring Tool), LiveAction (Network Monitoring Tool), Control-M (Job Monitoring Tool), NetBrains (Network Troubleshooting Tool), Meraki Access Point Monitoring, ELK Monitoring Tool (Proxy Servers Monitoring).

Noida, Uttar Pradesh, India

Providing the on-call / remote technical assistance to the bank users.Providing the first level of technical support by unlocking user’s windows / application accounts, creating / escalating the tickets and providing the status update on their tickets.Also, gained the knowledge and experience in creating and handling the tickets for ITSR forms in order to add, change or remove user’s authorization access or the hardware / software requirements.Hands-on experience on tools like ServiceNow, DameWare, Active Directory, Microsoft Azure AD etc.

Gurugram, Haryana, India

Merchant Support for Google ExpressProvide the support to onboard the Merchants/Retailers onto the Google Express Shopping platform.Analyze the potential Merchants for Google Express by reviewing their websites and validate it with the Google policies.Check the compliance with Organization’s policies.SME for project workflows.Preparing the weekly reports for Need Info follow ups.Providing the training to the new joiners pertaining to the project workflow, roles and responsibilities, task assignment etc.Attending the GVC (Google Video Conference) meetings with the POMs (Product Operations Managers) for new updates and discussing the unknown Merchant’s queries.My core roles and responsibilities included providing the support to Google Shopping Merchants through E-Mail. Building the report through Google Sheets, providing the work-flow training to the new joiners and updating the team with the new updates pertaining to the process change over the email.

Gurugram, Haryana, India

E-Mail and Chat Support to HP - TechData, USInteracting with clients over the call to understand their configuration requirements.Providing pre-sales support of HPE products using tools such as Watson and SAP.Providing invoice quotations for the HPE products to the clients over the e-mail.Dealing in Storage, Servers and Networking Products of HPE.Generating the monthly reports for BTO and CTO invoice bills.

School Certificate, School Study

Master Of Computer Applications - Mca, Computer Science

Bachelor Of Computer Application, Computer Science, 68.75

Activities and Societies: Acting, Cooking, Sketching, Painting, Reading Newspaper, Reading Novels Being a BCA graduate looking for higher.