• Creating employee schedules to align coverage with forecasted demands, ensuring optimal staffing levels to meet operational needs.• Analyzing complex data to identify anomalies, trends, and risks, providing valuable insights to enhance internal controls and drive informed decision-making.• Analyzing real agent chat conversations to train chatbots, identifying, analyzing, and interpreting trends or patterns in complex data sets to improve chatbot performance and user… Show more • Creating employee schedules to align coverage with forecasted demands, ensuring optimal staffing levels to meet operational needs.• Analyzing complex data to identify anomalies, trends, and risks, providing valuable insights to enhance internal controls and drive informed decision-making.• Analyzing real agent chat conversations to train chatbots, identifying, analyzing, and interpreting trends or patterns in complex data sets to improve chatbot performance and user experience.• Developing conversational flows in chatbots to optimize user interaction and engagement, enhancing the effectiveness of chatbot communications.• Designing, creating, and deploying REST APIs using Node.js to facilitate efficient data retrieval by pulling logs, thereby improving data accessibility and analysis capabilities. Show less

• Conducted in-depth analysis of complex data sets to identify anomalies, trends, and risks, providing actionable insights to strengthen internal controls and improve decision-making processes.• Utilized extensive experience in both operational and developer roles within the ServiceNow platform to enhance IT workflows and streamline processes, resulting in improved efficiency and effectiveness.• Developed, implemented, supported, and maintained comprehensive data analytics protocols… Show more • Conducted in-depth analysis of complex data sets to identify anomalies, trends, and risks, providing actionable insights to strengthen internal controls and improve decision-making processes.• Utilized extensive experience in both operational and developer roles within the ServiceNow platform to enhance IT workflows and streamline processes, resulting in improved efficiency and effectiveness.• Developed, implemented, supported, and maintained comprehensive data analytics protocols, standards, and documentation, ensuring accuracy, consistency, and reliability across all data management activities.• Chat Log Retrieval: Managed the retrieval of chat logs encompassing all interactions, including live agent chats and user interactions with the bot and IBM Watson, facilitating comprehensive analysis and insights generation.• Proficiency in Web Technologies: Utilized foundational knowledge of web technologies, including Node.js, JavaScript, and HTML, to contribute to the development and support of diverse projects requiring web-based applications.• Chatbot Performance Enhancement: Conducted detailed analysis of real agent chat conversations to extract valuable insights and patterns, subsequently utilizing this data to train and optimize the performance of chatbots, resulting in improved user engagement and satisfaction. Show less

• Created and presented real-time reports on current market conditions to upper management, enabling informed decision-making.• Converted data into actionable insights by predicting and modeling future outcomes, supporting strategic planning and business growth.• Utilized Google Analytics tool to conduct thorough market research and analysis

R&D on fluid injection pipe and common rail duel injection pipe