Rishabh Sen Email & Phone Number

Functional Lead in Tata Consultancy Services to deliver transformation and operational services. This includes both RTB (Run the Business) and CTB (Change the Business) work to help our clients maintain their operational efficiency and competitive edge. Some key highlights include:1) Leverage my expertise in the Order Management Module of Oracle Transportation Management System to address functional issues faced by our client based out of Chennai, Denmark & North America 2) Meet client business teams for requirement gathering, configure the system to meet business needs, testing of bug fixes, and enhancements, identifying any bugs and creating all required documentation3)Prepare and present monthly presentations to client stake holders to highlight new changes implemented in the system, call out potential risks and third-party dependencies4)Knowledge Transfer as needed to the client team 5) Consistently achieve more than 90% Customer Satisfaction IndexExperience Highlights:a) Received Special Initiative Awards at TCS during 2021-22 for outstanding contribution towards achieving maximum Customer Satisfaction in my Role as a Functional Analystb)Received Certificate of Appreciation from Talent Development Head, TCS for knowledge transfer and training of team members