Rishabh Sharma Email & Phone Number

Dublin, County Dublin, Ireland

• Provide technical and customer service support for a variety of software and hardware solutions.• Resolved technical issues for over 250 employees, ensuring minimal downtime.• Provide solutions to 15+ customer tickets daily with a 97% success rate• Assisted in the implementation of new IT systems, reducing system errors by 25%• Collaborated with the Dev team to meet quarterly targets, achieving 100% of goals.• Provide technical and customer service support for a variety of software and hardware solutions.• Troubleshoot and resolve customer issues in a timely and efficient manner.• Assist in the development of new procedures and processes.

County Dublin, Ireland

Roles and Responsibilities:• To carry out all Reception duties, working as part of the Front Office Team (reception and reservations)• To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner• To liaise with the front office team in finding opportunities to "surprise and delight" our guests whenever possible• To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations• We are Proud of our work, and respect everyone we work with• To have a thorough knowledge and understanding of all standards of performance and delivery within all front office departments• To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times• To answer the switchboard and hotel telephone as per Company standard of service• To develop a strong working relationship with colleagues in your department and related departments• Cash handling and lodgement • Upselling

County Dublin, Ireland

• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.• Run night audit.• Close all accounts for the day.• Conduct Briefing for all staff during Night Shift.• Inform all Overnight staff of activities for the night , group and VIP arrivals as well as special requests and regular guests• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.• Maintain a professional and high quality service oriented environment at all times.• Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.• Ensure the accurate completion of the daily night audit in a timely fashion

County Dublin, Ireland

• Reservation• Night count.• Auditing.• Run end of the day report• Situation handling.• Customer service.• Make reports.• Training new staff• Maintains area safe by complying with procedures, rules, and regulations.

New Delhi Area, India

• Upselling new stock• Assessing needs for the customers• Cash handling and lodgment• Promoting the brand • Managing accounts• Inventories, and stocks, • Managing sales and coordinating with sales executives, • Sales promotions and Customer services.

London, United Kingdom

• Allied with the Sales and Marketing team to organize promotional events for the hotel.• Welcome Guests by greeting them and referring inquiries.• Direct Guests by maintaining employee and department directories giving Instructions.• Maintain security by following procedures; monitoring logbook; issuing visitor badges.• Maintain area safe by complying with procedures, rules, and regulations.• Situation Handling.• Run end of the day every night.• Safe count.• Make reports.

London, United Kingdom

• To give training to the new staff.• Situation handling.• Cost control.• Keeping the kitchen organized, ensuring utensils are placed in the correct place• Ensuring the kitchen is maintained and cleaned to the highest level.• Ensure all the food produced is of the very highest standard and delicious.• Opening team member

London, United Kingdom

• Situation handling.• Room setup.• Maintain the standard of the hotel.• Customer service.• Serving food & drink

Kolkata Area, India

• Worked in all the major departments.• Learn the work culture in 5 star hotels.• Work in a team.• Follow all the procedure of good service.• Maintain standards.

Mba, Business

Master Of Business Administration (Mba), Mba

Modules :Human resource management, Marketing and Sales management , Strategic Management, Finance management, International Business.

Bachelor'S Degree, Hospitality Administration/Management