Rishabh Sharma Email & Phone Number

Canada

Canada

• Resolves guest inquiries and concerns quickly and with a sense of urgency in order to achieve GEC efficiency targets.• Multi-tasks and efficiently navigates through several programs and applications to provide solutions and tracking of guest interactions.• Shares feedback in the moment as needed with peers. (ie. IFs)

Canada

• Partners with Store Manager and management team to assist in leading store staff to achieve sales, service, and operational expectations when assigned as the manager on duty or to open/close the store.• Collaborates with the Store Manager and management team to assist in recruiting store staff and embraces diversity by contributing to an inclusive store environment.• Supports the Store Manager and management team efforts to set clear performance expectations and to ensure the store team is trained in sales, customer service, and operations to meet company standards.• Models company values and leads by example as an active coach.• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities based on expectations set by the Store Manager.

Delhi, India

• Managed the recruitment of Store Staff and Area Managers for Delhi NCR including primary round of screening & assessment, coordination with Ops team for closure, compensation negotiation, offer roll out and onboarding.• Completed involvement in people connect and Employee Engagement activities for store staff including adhering to JCP, connected with far flung stores through Employee Care Program, and arranged sports activities• Maintained Documents of Employees in the form Hard copy and in the databases (HRIS)• Communicated with different stakeholders, to complete all task in timely manner.• Addressed employee grievances and closed them in the best possible manner while reducing escalations.

Noida, Uttar Pradesh, India

• Used expertise to build strong healthy relationships with clients, convinced them of all benefits of doing business with the organization and created an open and accessible communication rout for free flow of information• Liaised with other trainers/training departments to ensure that employees are knowledgeable about work ethics and latest trends obtainable in the business market to obtain better results• Maintained record of team attendance and timely payroll processingLiaised with other trainers/training departments to ensure that employees are knowledgeable about work ethics and latest trends obtainable in the business market to obtain better resultsMaintained record of team attendance and timely payroll processing

Certification, Professional Recruiter

Topic Covered 1. Recruiting Principles ( Common in Canada and USA) 2. Building a Candidate Acquisition Plan 3. Building a Candidate.

Postgraduate Degree, Human Resources Management/Personnel Administration, General

Master Of Business Administration - Mba, Finance, General

Bachelor Of Commerce - Bcom, Business/Commerce, General