♦ Stakeholder Collaboration for Requirement Gathering: Worked with Customer Engagement teams, engineers, designers, and marketers, to gather requirements and understand user needs. Translated insights into clear product requirements to drive development.♦ Customer Support: Managed customer queries, conducted feature demos/walkthroughs and oversaw bug management, ensuring timely resolutions and high customer satisfaction levels.♦ Agile Product Management Practices: Managed feature deliveries and product backlog in an agile environment, including daily standups, grooming sessions, sprint planning, ensuring efficient development processes.♦ Strategic Product Vision and Compliance: Developed and maintained the product vision, strategy and roadmap, aligning them with market trends and ensuring compliance with relevant policies such as HIPAA, FERPA, and PIPEDA.♦ Requirements Development and Management: Developed comprehensive requirements for process/system solutions, APIs, and reports, leading to a reduction in post-release issues.♦ Backlog Prioritization: Prioritized and managed the product backlog across multiple teams, ensuring timely delivery of features within budget and quality standards in an agile environment.♦ UX/UI Collaboration and Enhancement: Collaborated with the UX/UI design team to create intuitive and visually appealing interfaces, enhancing the overall customer experience.♦ Business Requirement Translation & Documentation: Translated business requirements into technical documents (BRD, SOP, User Manuals, Release Notes, etc.), providing clear business logic, and including UI wireframes/mockups and process flowcharts.♦ User Testing and Deployment Success: Engaged in user testing and pilot testing, resulting in a 98% successful product deployment/sprint release.♦ Data Analysis for Optimization: Analyzed user behavior data to identify bottlenecks and implemented targeted improvements, resulting in a 20% reduction in onboarding time for new users.♦ Cross-functional Collaboration for Efficiency: Collaborated seamlessly with cross-functional teams to prioritize features, reducing development time and ensuring timely delivery of high-value features.♦ Stakeholder Communication and Reporting: Communicated product updates and progress to stakeholders and executives, providing clear updates on the product roadmap and its impact on the business.♦ Market and Competitive Analysis: Stayed informed about industry trends, market dynamics, and customer needs to identify opportunities and threats, adjusting product strategy accordingly.