• Orchestrated innovative strategies to achieve marketing objectives, enhancing long-term profitability within the dynamic landscape of a network marketing company.• Fostered strong relationships with existing customers, successfully increasing their engagement and driving higher purchases of products and services.• Surpassed quotas consistently by introducing strategic plans and marketing initiatives, effectively penetrating new accounts and cultivating new business opportunities.• Conducted in-depth research to identify potential target areas, markets, and industries, leveraging a multi-channel approach, including telephone, email, and in-person inquiries to connect with potential customers.• Implemented knowledge-based processes to streamline operations, providing valuable recommendations for efficiency and effectiveness.• Identified and capitalized on opportunities for account growth, market expansion, and enhanced account penetration within the network marketing framework.• Spearheaded lead generation efforts through cold calling, site visits, and leveraging customer referrals, resulting in the acquisition of multiple new leads on a weekly basis.• Developed and executed comprehensive business plans, including SWOT analyses, to align with established quotas and drive continuous growth.• Demonstrated expertise in delivering impactful training sessions for large groups, ranging from 100 to 10,000 participants, focusing on leadership, sales techniques, strategic thinking, and cultivating a positive attitude.

• Managed IT services using Remedy-BMC tools including Implementation, Administration, Configuration, Customization, Integration and Testing, Application Maintenance, Operations Support, Issue analysis. • Worked on Remedy 7.5, 7.6, 8.0 and 8.1 modules like Incident management, Problem Management, Change Management, Product Catalog, Service Level Management, Approval Cycle and Service Request Management.

• Supported the IPL (Initial Program Loading) activities and ensuring timely completion and deliveries for every new batch.• Supported Disaster Recovery Testing and sending escalations in accordance with SLA’s/OLA’s.• Monitored Enqueue, CPU Utilization, Resource Contention and Spool usage.• Responsible for handling batch/online job failures and resolving them based on the abend codes and authorizations, handling resource contentions, space abends, recovering missing datasets etc. and suggesting resolutions to customers when needed.