Rishabh Pandey Email & Phone Number

Noida, UP, IN

In my role as the Director of Customer Success, Professional Services, and Tech Support at Lockstep (now, Head - Customer Success, after Sage's acquisition of Lockstep in Sep'22), I've undertaken several strategic initiatives to drive growth, enhance the customer experience, and ensure the success of our clients. I set up and structured the Customer.

As a member of the RevOps Community, I am part of a dynamic and supportive network designed to empower its members in the world of Revenue Operations (RevOps). The community offers a wealth of resources, including on-demand expertise, best practice content, educational opportunities, and engaging networking events. This collective approach ensures that we.

In my capacity as a Customer Success Coach, I have been instrumental in providing guidance and support within the Catalyst Coaching Corner program. This unique initiative pairs individuals seeking to enter the realm of Customer Success or advance their careers in this field with seasoned industry leaders. Through this program, I facilitate monthly coaching.

In my capacity as a Senior Customer Success Manager, I played a pivotal role in championing client success and driving our business forward. My responsibilities included leading and mentoring a dedicated team of Customer Success Managers and analysts, empowering them to deliver top-notch service and support. I established strong, enduring relationships.

Mumbai, Maharashtra, India

During my role as a Senior Customer Success Manager at Haptik, I assumed a leadership position, spearheading initiatives that significantly impacted the overall client experience and contributed to the success of our clients. One of my primary responsibilities was to lead and mentor a team of Customer Success Managers and analysts. Together, we worked.

Mumbai, Maharashtra, India

During my tenure as a Key Account Manager which was later transitioned to Customer Success Manager at OneDirect, I spearheaded several critical initiatives that significantly contributed to the success and satisfaction of our clients. Our paramount objective was to nurture long-term, mutually beneficial relationships with clients, and I am proud to say.

Gurgaon, Haryana, India

During my tenure as the Business Expansion Lead at Roposo, I undertook a multifaceted role that wielded significant influence on the platform's growth and performance. I held complete P&L ownership for multiple brands operating on Roposo's commerce platform, where I efficiently managed annual revenues exceeding Rs10 million. This meticulous financial.

Gurgaon, Haryana, India

During my dual role as a Community Manager alongside my Business Development responsibilities at Roposo, I orchestrated several significant achievements that profoundly impacted the platform's community dynamics and engagement.I diligently identified fashion influencers and successfully onboarded them onto the platform, cultivating a regular stream of.

Gurgaon, Haryana, India

During my tenure as a Business Expansion Lead at Giveter.com, I executed several significant initiatives that played a pivotal role in the platform's growth and success. One of my key achievements was the successful identification and onboarding of over 200 gift sellers, each of whom had their products seamlessly integrated into our platform. This.

Mumbai, Maharashtra, India

During my tenure at Minority Brand Creation and Management, I played a pivotal role in co-owning the marketing endeavors, collaborating closely with our clients to identify specific business challenges and brainstorm creative solutions. This collaborative approach led to a remarkable increase of approximately 20% in client satisfaction and a more.

New Delhi Area, India

During my internship at DDB Mudra, I was deeply immersed in the realm of brand activation for Castrol CRB Turbo and ITC Vivel in the bustling Delhi NCR region. My responsibilities spanned a multitude of critical tasks that played a small role in the success of these brand activation campaigns.I was tasked with procuring and meticulously analyzing data and.

New Delhi Area, India

During my summer internship at Religare, I was engaged in a diverse range of activities that contributed to the business. One of my primary responsibilities was the meticulous analysis of clients' financial needs, objectives, risk tolerance, and investment timelines. This involved in-depth discussions and assessments to tailor investment strategies that.

Post Graduate Diploma In Management, Retail Management

Bachelor Of Business Administration, Management

Secondary & Higher Secondary, Science