 Process analysis, requirements gathering, project management, solution architecture, process re-engineering, change management, end user training and mentoring, with a backdrop of Lean Six Sigma and Agile concepts. As a technical lead involved in complete current state and future state architecture design. Customize and configure Salesforce.com to fit the business's specific needs. Customize Salesforce community using Napili templates. Configure security settings, approval process, process builders, flows, data de-duplication rules, document templates, record types, reports & dashboards. Performed data integrity checks, data cleansing, importing, exporting using tools such as apex data loader, dataloader.io, and Jitterbit. Territory Management and Custom Email Service. Setup Advanced Multi-Currency. Developed a working prototype for pre-sales to prove Salesforce.com capabilities. Build and configure Conga Templates and integrate with DocuSign or EchoSign. Project tracking using project management tools such as Jira (Atlassian) and Trello. Created admin and end user training sessions for various teams based on business requirements.