Strategic Advisor
Shenron Agri
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Rishab Katrela Email & Phone Number
Strategic Advisor
at
Shenron Agri
1 work email found
@upgrad.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Strategic Advisor
Location
Bengaluru, Karnataka, India
Company size
Who is Rishab Katrela? Overview
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Quick answer
Rishab Katrela is listed as Strategic Advisor at Shenron Agri, a company with 250 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a work email signal at upgrad.com and a matched LinkedIn profile for Rishab Katrela.
Rishab Katrela previously worked as Senior Customer Success Manager - APAC at Project44 and Head - Global Customer Success & Professional Services at Giift. Rishab Katrela holds Bachelor Of Engineering - Be, Mechanical Engineering from Jss Academy Of Technical Education Karnataka.
Company email context
Email format at Shenron Agri
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{first}.{last}@upgrad.com
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Profile bio
About Rishab Katrela
As a results-driven professional with a strong foundation in customer success, strategic account management, and B2B SaaS, I am passionate about driving impactful outcomes for enterprise clients. Over the years, I have had the privilege of managing key accounts like LX Pantos, Western Digital, Decathlon, Tata 1mg, Reliance, DHL, UPS etc. contributing to significant revenue growth and fostering long-term partnerships.My expertise spans across regions including APAC, EU and NA, where I’ve successfully built and led teams, developed solutions to complex challenges, and implemented high-impact strategies to improve customer engagement and retention. I have a proven track record in managing defending portfolios worth millions, driving operational excellence, and aligning product delivery with client goals to ensure continued success.With extensive experience in vendor management, process optimization, and stakeholder collaboration, I thrive in dynamic, high-pressure environments. I am committed to delivering excellence by leveraging data-driven insights, fostering cross-functional collaboration, and maintaining a customer-first approach. My goal is always to help clients maximize their investments, navigate challenges, and realize their digital transformation ambitions.
Listed skills include Team Management, Microsoft Office, Mechanical Engineering, Team Leadership, and 17 others.
Current workplace
Rishab Katrela's current company
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Shenron Agri
18 roles
Rishab Katrela work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager - Apac
CurrentManaged strategic accounts, building trusted relationships with C-level stakeholders to align solutions with business goals, while proactively identifying risks and blockers to maximize client value, plan and drive releases with maximum adoption, and ensure successful outcomes for customers from their investments.
Apr 2024 - Present
Head - Global Customer Success & Professional Services
Led Onboarding, Integrations, Support, and Success teams to manage 300+ accounts worth ~$8M ARR, ensuring high profitability and customer satisfaction, while achieving 95% onboarding success within SLAs, maintaining a 90%+ CSAT score, and developing tailored programs for large Enterprise clients. Centralized data in a Single Source of Truth, streamlined.
May 2023 - Apr 2024
Customer Success Lead - Indian Subcontinent
Achieved ~100% NRR on a $3.8M base in CY '22 amidst economic pressures, driving growth through detailed account plans, rebalancing portfolios, and securing higher committed ARR. Developed L&D modules for faster onboarding and mentoring of new CS colleagues, enhanced ticket resolution, and coached the team to align client goals with measurable KPIs..
Jul 2022 - May 2023
Customer Success Manager - Key Accounts
Grew accounts by 115% NRR on a base of $800K, driving retention, expansion, and churn mitigation through executive relationships and client KPI reviews. Enhanced product adoption by resolving blockers and acted as the client's voice, providing valuable feedback to internal teams. Prioritized at-risk accounts and streamlined operational and integration.
Jun 2021 - Jun 2022
Program Manager - Learner Outcomes
Designed and implemented SOPs for a 30-member career coaching team, achieving >95% auditable data for 50,000 interactions annually. Led product development for a unified platform to manage 100,000+ learner interactions across multiple channels, improving engagement through quarterly NPS evaluations, intervention strategies, and continuous process.
Sep 2020 - Jun 2021
New Initiatives & Key Account Management
- Omni Channel | D2C deliveries | <6 hour deliveries | SDD | NDD | PTL/FTL Intercity | Last Mile Design | Warehousing -
May 2019 - Sep 2020
Enterprise Sales Manager And App Based Sme Business
- Contract Logistics >350 vehicles - Jumbotail, Reliance Fresh, Udaan etc. | App based On-demand to over 600 SMEs | Oversee app based product and offering differentiation
Apr 2017 - May 2019
Jan 2017 - Apr 2017
Process Specialist & Operations Manager
- Vendor Payouts | Product Requirements | City Growth | Key Accounts | Hiring | Training | Biz Ops| One Plus Sale -
Sep 2015 - Jan 2017
Jun 2015 - Sep 2015
Operations Associate
- Customer Delight | Operations | Pricing Decisions | Benchmarking | Facebook Ads | Supply | Vehicle onboarding | Competitor watch | First Employee -
Aug 2014 - Jun 2015
Apr 2014 - Aug 2014
Associate Sales Engineer
- LPSC, Mahendragiri | Nuclear Fuel Complex, Tuticorin| CPCL, Manali | TNPL, Karur | HPCL, BPCL & IOCL Coimbatore -
Nov 2013 - Mar 2014
Business Owner
- Tried my luck at a small scale Business, decided to pursue a corporate job to polish my skills-
Aug 2012 - Nov 2013
Intern
- R & D | Investor Pitches | Initiated talks with Senior Leadership at TVS -
Jun 2013 - Aug 2013
Dec 2011 - Jan 2012
Aug 2011 - Jan 2012
Team & coworkers
Colleagues at Shenron Agri
Other employees you can reach at p-44.com. View company contacts for 250 employees →
BJ
Bichr Jabase
Colleague at Shenron Agri
Lyon, Auvergne-Rhône-Alpes, France, France
View →
SS
Sathish Siva
Colleague at Shenron Agri
Chennai, Tamil Nadu, India, India
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SB
Sean Billie
Colleague at Shenron Agri
Chicago, Illinois, United States, United States
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JJ
Jadwiga Jakubowska
Colleague at Shenron Agri
Cracow, Małopolskie, Poland, Poland
View →
AM
Anupama Menon
Colleague at Shenron Agri
Bengaluru, Karnataka, India, India
View →
NS
Nat Saeki
Colleague at Shenron Agri
Greater Tokyo Area, Japan
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PR
Paolo Radina
Colleague at Shenron Agri
Basel, Basel, Switzerland, Switzerland
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TF
Tomasz Frączek
Colleague at Shenron Agri
Tarnow Metropolitan Area, Poland
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TT
Takeru T.
Colleague at Shenron Agri
Chiba, Japan, Japan
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BP
B Papadakis
Colleague at Shenron Agri
Newburyport, Massachusetts, United States, United States
View →
Bichr Jabase
Colleague at Shenron Agri
Lyon, Auvergne-Rhône-Alpes, France, France
View →
SS
Sathish Siva
Colleague at Shenron Agri
Chennai, Tamil Nadu, India, India
View →
SB
Sean Billie
Colleague at Shenron Agri
Chicago, Illinois, United States, United States
View →
JJ
Jadwiga Jakubowska
Colleague at Shenron Agri
Cracow, Małopolskie, Poland, Poland
View →
AM
Anupama Menon
Colleague at Shenron Agri
Bengaluru, Karnataka, India, India
View →
NS
Nat Saeki
Colleague at Shenron Agri
Greater Tokyo Area, Japan
View →
PR
Paolo Radina
Colleague at Shenron Agri
Basel, Basel, Switzerland, Switzerland
View →
TF
Tomasz Frączek
Colleague at Shenron Agri
Tarnow Metropolitan Area, Poland
View →
TT
Takeru T.
Colleague at Shenron Agri
Chiba, Japan, Japan
View →
BP
B Papadakis
Colleague at Shenron Agri
Newburyport, Massachusetts, United States, United States
View →
2 education records
Rishab Katrela education
Bachelor Of Engineering - Be, Mechanical Engineering
4 Through 12
FAQ
Frequently asked questions about Rishab Katrela
Quick answers generated from the profile data available on this page.
What company does Rishab Katrela work for?
Rishab Katrela works for Shenron Agri.
What is Rishab Katrela's role at Shenron Agri?
Rishab Katrela is listed as Strategic Advisor at Shenron Agri.
What is Rishab Katrela's email address?
AeroLeads has found 1 work email signal at @upgrad.com for Rishab Katrela at Shenron Agri.
Where is Rishab Katrela based?
Rishab Katrela is based in Bengaluru, Karnataka, India while working with Shenron Agri.
What companies has Rishab Katrela worked for?
Rishab Katrela has worked for Shenron Agri, Project44, Giift, Locus, and Locus.Sh.
Who are Rishab Katrela's colleagues at Shenron Agri?
Rishab Katrela's colleagues at Shenron Agri include Bichr Jabase, Sathish Siva, Sean Billie, Jadwiga Jakubowska, and Anupama Menon.
How can I contact Rishab Katrela?
You can use AeroLeads to view verified contact signals for Rishab Katrela at Shenron Agri, including work email, phone, and LinkedIn data when available.
What schools did Rishab Katrela attend?
Rishab Katrela holds Bachelor Of Engineering - Be, Mechanical Engineering from Jss Academy Of Technical Education Karnataka.
What skills is Rishab Katrela known for?
Rishab Katrela is listed with skills including Team Management, Microsoft Office, Mechanical Engineering, Team Leadership, Public Speaking, Business Development, Entrepreneurship, and Windows.
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