Rishav Das Email & Phone Number

To pursue a challenging role within a reputable organization, aiming to enhance my expertise, broaden my knowledge, and refine my skills. Seeking a career opportunity where I can leverage my training and capabilities to make a substantial impact on the company's success. Eager to contribute to a growth-oriented industry, particularly in Design, Analysis, and maintenance, while adapting swiftly to emerging technologies within the field.Professional Summary:• Around 6 years of Experience in Production Support/Application Support Engineering • Hands-on experience in Linux commands & UNIX Shell Scripting to resolve applications/server/Database issues.• Extensive experience in Installation, Configuration, Troubleshooting & Maintenance of Apache Tomcat Server.• Experience in using different Monitoring tools like Grafana, Splunk.• Good knowledge in Process Change management, Identity and Access Management, Incident Management. • Creating Jenkins CI/CD Pipelines and Configuring Plug-ins and Build tools.• Scheduling and monitoring custom automation jobs through crontab.• Having basic knowledge in ELK stack (Elasticsearch, Logstash and Kibana).• Proactively monitored Application Processes, root cause analysis for issues and development requirements.• Participate in patching and maintenance initiatives to ensure upkeep of platform infrastructure.• Work closely with Production/Operations/Infrastructure team members, Project Managers, BA’s, Developers and Testers to ensure successful delivery of Steady State for all Linux projects.• Worked on all stages in a typical SDLC like Requirement Analysis, Estimates, Design, User acceptance testing. Responsible for creating and managing tickets using JIRA.• Having knowledge in handing different JAVA applications. Experience in using Load Balancer (Apache).• Creating Knowledge base in Confluence.• Well, acquainted to shift based job (US timing) and night shifts.• 24/7 Support on Linux servers & hosted applications support to client also in Extended hours and weekends.

Listed skills include Microsoft Office, Customer Service, Management, Microsoft Excel, and 14 others.