Rishav Raj Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Building MakeO - India BusinessHeading operations and growth for India's largest dental and derma Series C health-tech company.Creating D2C dermat-backed skincare solutions at home• Built business from scratch and launched multiple tier 1 & and 2 Indian cities with end-to-end ownership.• Drove Tech. enabled expansion, transforming growth strategy from sales-led to product-led, and fostering a data-driven culture with the implementation of various CRM systems across… Show more Building MakeO - India BusinessHeading operations and growth for India's largest dental and derma Series C health-tech company.Creating D2C dermat-backed skincare solutions at home• Built business from scratch and launched multiple tier 1 & and 2 Indian cities with end-to-end ownership.• Drove Tech. enabled expansion, transforming growth strategy from sales-led to product-led, and fostering a data-driven culture with the implementation of various CRM systems across verticals.• Heading end-to-end operations from supply building to delivering quality, scaling from 1200 clients serviced(M-O-M) to 5K++ clients.• Skyrocketed field sales revenue by 10x & AOV by 25%, improving unit economics, reducing burn rate, and boosting L2C with increased ROAS and revenue per Lead.• Reduced cost-to-revenue ratio by 50% Y-O-Y (FY23 -22) through various initiatives like productivity improvement, capex optimization and manager span restructuring.• Enhanced Operational Efficiencies with ~25% Y-o-Y reduction in• operational costs through different P&L initiatives (ROI, Value Chain profitability, Agent Productivity, Process Redesign)• Boosted Conversion Efficiency Ratio by ~100% by piloting the LTV concept & and later implementing it across the country through the right hiring, rigorous training, and establishing strong audit protocols Show less

Mumbai, Maharashtra, India

Launch and Growth- New cities Managed supply along with new city launches and responsible for key business metrics like supply onboarding, engagement, customer experience & revenue across Pan India. Responsible for supply growth, onboarding, and engagement with a 12-memberteam for various categories (Salon, Spa, Fitness trainers, Yoga trainers and, Dieticians) Created the right product flow on demand-side and selection criteria to identify and bring on board only the best… Show more Launch and Growth- New cities Managed supply along with new city launches and responsible for key business metrics like supply onboarding, engagement, customer experience & revenue across Pan India. Responsible for supply growth, onboarding, and engagement with a 12-memberteam for various categories (Salon, Spa, Fitness trainers, Yoga trainers and, Dieticians) Created the right product flow on demand-side and selection criteria to identify and bring on board only the best professionals in the trade Identified the right channels for demand and supply growth as well as pricing levers to steadily scale the category on volumes and revenue Collaborated with cross-functional internal partners in marketing, technology and, product to execute multiple category and central level projects Contributed to the creation of quarterly/monthly plans and completely own up the execution of the same to maximize revenues Show less

Mumbai, Maharashtra, India

Achievements :- Built the fitness and yoga category from freelancing to full-time model- Recruited, built, and directly managed teams to manage operations and sales across cities in India- Piloted and gradually expanded the business across cities and in the process learned how to launch and scale a consumer internet business- Innovated on service experience and delivery to reach customer NPS of 55- Provided livelihood to thousands of service professionals by onbarding… Show more Achievements :- Built the fitness and yoga category from freelancing to full-time model- Recruited, built, and directly managed teams to manage operations and sales across cities in India- Piloted and gradually expanded the business across cities and in the process learned how to launch and scale a consumer internet business- Innovated on service experience and delivery to reach customer NPS of 55- Provided livelihood to thousands of service professionals by onbarding them into full time model- Worked closely with product managers, software engineers to develop a unique product flow for the category (different from all other businesses within the company)- Worked closely with the marketing team to craft Facebook and search engine ads- Solved structural problems by leading various projects to improve business metrics to speed up business growth.- Collaborated with other internal teams like marketing, technology, and product to execute multiple category and central level projects- Optimized internal processes to improve the overall efficiency of the team by 50% via identification & smoothening procedural & product-based roadblocks- Institutionalized service delivery norms and processes for the categoryRole & Responsibility :• Scaling Beauty & Wellness Business vertical • End-to-end ownership of 1 core & 1 newly launched service categories in Beauty & Wellness vertical.• Sourcing, On-boarding, and Training of service professionals in the category with regular quality audits to ensure SOPs and standards are met• Directly lead a multi-city team to steer business across the cities• Sharply understand the category in depth to build a strong product-market fit• Geographical Expansion of business through Assisted supply building for Maharashtra region• Proactively worked on crucial category metrics such as Fulfillment %, Supply Utilization, Request Loss and Supply Churn• Delivered 4 - 5x MoM growth in monthly revenue Show less

Mumbai, Maharashtra, India

• Investment banker for 50+ clients including HNI's & Corporates • Led as an RBH for client groups in HDFC Bank branch consisting of 40+ employees.• Handled a team of 7 RM's getting everyone's MOM targets achieved.• Conducted various sales & and marketing initiatives with a focus on achieving predefined sales targets and growth; forecasted and planned targets and executed them in a given time frame.• Identified and networked with prospective clients, generated business from… Show more • Investment banker for 50+ clients including HNI's & Corporates • Led as an RBH for client groups in HDFC Bank branch consisting of 40+ employees.• Handled a team of 7 RM's getting everyone's MOM targets achieved.• Conducted various sales & and marketing initiatives with a focus on achieving predefined sales targets and growth; forecasted and planned targets and executed them in a given time frame.• Identified and networked with prospective clients, generated business from existing accounts and achieved profitability and increased sales growth• Formulated strategies & and reached out to unexplored market segments/customer groups for business expansion in those regions• Interfaced with clients & and corporate and sustained relations with them to ensure continued cross-selling & and repeat business Show less

Park Street, Kolkata

• Part of Central team that manages B2B Channel business & HNW - Corporate Customers trade finance & cash product sales to Financial Institutions & MNCs.• Developed project around the overall Marketing process and functioning w.r.t customer interests and brand positioning to validate the hypothesis developed for new product development and changes required in current offerings.• Actively involved in RFPs and presentations for clients having annual turnover of more than 5 Cr.•… Show more • Part of Central team that manages B2B Channel business & HNW - Corporate Customers trade finance & cash product sales to Financial Institutions & MNCs.• Developed project around the overall Marketing process and functioning w.r.t customer interests and brand positioning to validate the hypothesis developed for new product development and changes required in current offerings.• Actively involved in RFPs and presentations for clients having annual turnover of more than 5 Cr.• Bagged Deal of the Month Award for executing a company deal – company-wide recognition. Show less

Ranchi, Jharkhand, India

• Founder (1 of 2) - Involved in planning and setting up the business venture• Planned, designed and executed the marketing and promotion strategy for the business• Involved in handling customers and generating sales besides managing and training the workforce• Drove stratigic business initiatives and managed daily operations.• Set standards and trained staffs on customer assestments, product knowledge and introduction, sales techniques, relationship development and demo… Show more • Founder (1 of 2) - Involved in planning and setting up the business venture• Planned, designed and executed the marketing and promotion strategy for the business• Involved in handling customers and generating sales besides managing and training the workforce• Drove stratigic business initiatives and managed daily operations.• Set standards and trained staffs on customer assestments, product knowledge and introduction, sales techniques, relationship development and demo presentations.• Making alliances with other Four - wheeler showrooms across state, setting up a sustainable pre-owned vehicle dealer in the state.• Extended Business to Pre owned - commercial vehicle segment.• Collaborated with NBFC's & Private finace companies & Launched 1st of it's kind - Automobile Finance options for retail customers & Travel companies• 1st ever launched - After sales service & Repair warranty backed with company self owned work-shop in Pre-owned automobile sales & service segment. Show less

Master Of Business Administration (M.B.A.), Pgdm - Marketing & Hrm, General Management, Sales

International Management Institute (IMI) established in 1981, is India's first corporate-sponsored Business School. IMI follows.

Bachelor’S Degree, B.Com (Accounts Hons.)

High School, Commerce